Cheapest Economy 10 prices – May’17

LATEST ECONOMY 10 PRICES:  It’s been a busy few weeks here at Economy10.com, rolling out the new community-powered approach for the website – it’s great to see so many people getting involved.  But it also highlights how little the big energy companies are doing to support these customers.  E10 prices still aren’t available on switching sites so we’ll continue to publish as much information as possible in the meantime.  Read on to find out who provides the cheapest Economy 10 tariffs…

  • There are six Suppliers who fully support E10.  They will install a new E10 meter if you don’t already have one, fix a faulty E10 meter, and generally provide a better understanding of the whole process.
  • There are a further ten Suppliers who partially support E10.  They usually apply their E7 prices to your E10 meter (that’s ok).  They don’t usually fit new E10 meters if you don’t already have one, and may not be able to fit a like-for-like replacement if your E10 meter has a fault.  Quality of E10 information can be variable with some of these suppliers so you may need to be patient.
  • To complicate matters, each Supplier sets different prices in each of the UK’s 14 Regions.  The cheapest supplier in one region may not be the cheapest supplier in other regions.

From the latest user survey, we have a complete picture of all suppliers in Region 17 (North Scotland).  Even if this isn’t your region, it should give you an indication of who the cheapest and most expensive options are likely to be:

 

There’s a lot in this graph so let me explain:

  • Bars show the price of peak (orange) and off-peak (grey) electricity, in pence per kWh, from each supplier.
  • Darker bars show suppliers who fully support E10, with a dot next to their name.
  • Blue values are an average price, assuming 80% of your usage is off-peak.
  • Red values at the bottom are the standing charge, in £ per annum.  Any paperless billing discounts are already deducted.  This assumes payment by monthly direct debit.
  • Our Power only supplies in Scotland.  iSupply supplies everywhere except North Scotland.  E.On will only quote for existing customers.
  • Scottish Power, Green Star Energy, and Octopus Energy – whilst they technically support E10 on E7 rates, feedback from people trying to get a quote or switch is so bad I can’t honestly say they support E10 in practice.

You can see that two of the large players, SSE and EDF are a whopping 50% more expensive than the cheapest in this region.  Switching your electricity supplier could save you hundreds of pounds each year.  Links to all the suppliers are on the website here.

I’ve written a separate post about EDF’s 20-25% price hike, and how their prices vary regionally.  And for more background info on E10 pricing click here.

A full list of suppliers and their website links here.

In the meantime if you get any new supplier quotes, please add them to the community using this web form and I’ll periodically summarise and post on the blog.

Hope this helps!

Cheers, Mark

p.s. This website is independent of any electricity supplier and we don’t take commissions for referrals.  If you’d like to support the project, feel free to buy me a coffee 🙂

70 thoughts on “Cheapest Economy 10 prices – May’17

  1. Mark,
    Thanks once again for this update. After wasting 3hrs of my life yesterday PFP energy state they will supply E10 at E7 rates but wait for it…. only for SEVEN hours! They finally admitted that 30% of the night rate would be charged at the day rate. This would lift my average night rate above 10p / kwh. If true some of your followers may need to check their bill and check they are not being charged extra by stealth?

    Regards,
    Phil

    • Hi Phil, I’m feeling your pain! This does sound like nonesense – the peak & offpeak rates should be clear and upfront. But you’re right, anyone with PFP should check to see what rates they’re actually getting billed at. Anyone else spoken to this supplier?

      • Hi Mark – your list of suppliers says that n-power do not support E10. My daughter has just moved into a flat in Edinburgh where the supplier is actually n-Power and the letting agent says the supply is E10. How do you actually determine if the supply is E10 or E7 ? There are definitely two meters, and we were thinking of a switch to OVO, but too confused to do anything at present. Eddy

      • Hi Eddy, n-Power historically did support E10 but they don’t offer it to new customers now. They’re obliged to continue supporting existing customers but you might find their prices aren’t that competitive. It’s worth getting a couple of other quotes to see how they compare.

        Cheers, Mark

    • Oh Lord!!! Some suppliers 🤔I spoke to them in April and no mention of this, they actually confirmed I would still get 10 hours off peak without asking, is it the usual problem of the advisor not understanding e10?😥

      • Eddy

        Ovo great customer we service was with them for many years until recently when they decided to hike their prices off the scale so went to I supply. – also been to SSE as well as EDF years gone past and some strange occurrences in regards to their understanding of E 10 – sometimes when I rang they said we do not do E10 strange I said as I am an E10 Customer – think it is regional and think it is not on the training agenda as an open offer. Good luck

  2. I am up for a rant if anyone is up for a read?

    Why are customers like me on E10 so disadvantaged?
    The few providers offering these tariffs, have the opportunity to operate in a monopolistic type manner and it is incredibly difficult to get clear information on tariffs across a fractured industry? (Thanks for your help Mark)
    It concerns me that other customers like myself are not being supported and as individuals have little hope in bringing about change. Surely, as a marginalised section of customers we should be better protected by the regulators, why does this not appear to be the case?
    (Ofgem please help us)

    As users of E 10 we help the industry by drawing load outside of the peak demands, thus making generation more cost effective, using spare generation capacity. It concerns me that most users are stuck with their expensive heating systems and are therefore possibly more vulnerable than other users who have no end of tariffs or suppliers to choose from.

    Another point I would like to raise surrounds the new smart meters, as I believe they were originally pitched that they “would provide an opportunity to sell customers cheaper electricity, Off Peak”( sounds like a good idea!). This is quite obviously not the case as they are designed as single rate and after a recent enquiry I was advised the “smart meters” at this point in time, will not support E10!
    Being very cynical by nature they will further increase supplier’s profits as remote reading will spell the end to the humble meter reader. Yes consumers will be able to view consumption (they could retrofit monitoring equipment at a far cheaper price) the main win fall will be to the suppliers once again. Free, no they are not! We will pay for them (£300 touted) the asset will be owned by the suppliers (I am led to believe) the only positive will be a more accurate bill but it comes at a cost!

    Phil (go on post away, it feels good to get it off your chest!)

    • Hey Phil

      I hear you, when compared to E7 it looks as though we are being taken advantage of and with the prepayment price cap the likes of SSE are cheaper on prepay than DD on E10, suppliers are always going on about DD being cheaper to administer so they pass on the savings, that’s clearly not happening, the vast majority of the big six who offer E10 also only offer a variable tariff, I believe SSE being the exception so we pay their highest prices. Thankfully due to smaller suppliers offering e10 on e7 rates things have improved a little, but getting a supplier to confirm if they support e10 is inconsistent. I know ofgem investigated THTC heating(another legacy tariff) a few years back and they concluded it was competitively priced even though there was only one other supplier available to customers outside of the default regional supplier pre deregulation, it was difficult to switch to and they considered it a “premium” tariff so I wouldn’t hold your breath for ofgem to step in as they have with prepay.

      Re smart meters, I recently saw ofgem correct eon on twitter😁A customer asked if they had to have a smart meter installed eon said yes, ofgem advised that everyone must be offered a smart meter by 2020 they are not obliged to accept it personally, watching eon backtrack was hilarious 😄

      OK rant reply over😉

  3. Hi, Mark,
    Thanks for taking the time to produce this brilliant review. In the absence of any comparison sites to help find better deals, this is the best thing I’ve seen to keep me abreast of current pricing from the various suppliers. Noticed your iSupply info is blank. I’ve supplied the details of my current fixed deal with them via your weblink, (and feeling fairly smug about it). Thanks again.

    • Hi Jonlea

      isupply unfortunately do not support 2 rate meters in the Scottish hydro region (region 17) this explains why it is blank on the graph, I’m not sure why not though 😕

      • Wouldn’t be sure either why they woudn’t. They made it clear that they wouldn’t offer any technical support for my meter, or offer a replacement if needed in future. Apart from that though, they seemed quite content to put me onto their E7 tariff. I had recently had a new meter installed when I was with SSE, and I was happy to accept the lack of meter support in return for the savings on offer.

  4. Hi Mark, many thanks for that. Is there any way to compare prices by region? I would like to see what are the prices in East Anglia.
    Many thanks

    • Hi Daniel,

      Good question! People have been contributing their information to the survey from across the country and I’m excited to see such a response.

      Currently the only region with full coverage – ie a price for each supplier – is North Scotland (Region 17). This is the comparison that appears in the ‘latest price survey’ blog post (link).

      If enough people contribute quotes for suppliers from other regions then I’ll be able to include a specific comparison for those regions. In the meantime the Region 17 comparison should give you an indication of who’s likely to be cheapest in your region. Having said that, I’m aware different suppliers have different regional pricing strategies so it’s not always as straight-forward as this. For more info on regional pricing see this blog post (link).

      Cheers,
      Mark

    • Hi Carl, thanks for the info – can you put it into the web form please, then I’ve got the info in one place when I come to do a pricing update.

      Cheers, Mark

  5. ISupply

    After experiencing some serious price hikes from OVO after not only being a loyal customer but a long serving one also – they refused to negotiate and gave out a ridiculous statement as to why prices had increased so moved to ISupply – so far so good and polite Staff who actually understand economy 10 – small so don’t expect a new smart meter or instant replies or fst responses but they do get there – 12 months contract so let’s see how they go Ian B Norfolk

    • Hi AA

      isupply don’t support two rate meters in the region shown (area 17 North Scotland) hence the reason it’s blank, they supply all other regions though and you can sign up on their website which is a plus as most suppliers you need to call and they oh and ahh as to weather they’ll take on your e10 meter😆

      • Thanks Michael. Do you just select day/ night or is there a specific economy 10 tariff? Day/ night is way cheaper than SSE economy 10 based on my last year usage!

  6. I’m currently with EOn but after a 20% hike I decided to switch to British Gas on a 2 year fix. After 2 1/2 weeks ( the website order didn’t process) and hours on phone to their call centre I finally received a contract. Despite me stressing that I had an e10 meter this stated that the supply would be 7 hours only at the night rate! I cancelled immediately.
    I am now switching to isupply on a 1yr fix. They don’t have E7 or E10, just a dual rate tariff. It took about 20 min over the phone and this morning I have received all the paperwork which looks fine.
    I’m in East England and the rates are – D 13.347 N 7.457 + 26.1 pd.
    Actually works out cheaper than EON before the price rise!

  7. Yes, selecting the day/night meter type is fine when signing up with isupply, good luck with your switch and enjoy the saving 🙂

    • Sorry forgot to mention, they charge e10 on the same tariffs as e7 meters they don’t have a specific e10 tariff. They would offer limited meter support i.e wouldn’t fit a new e10 meter or replace a e10 meter if faulty (most likely replace it with a e7 meter) but as it is very unlikely it’s worth it for the saving imo and you can always switch to another e10 provider and have the meter exchanged from e7 in the extremely unlikely event something like this happened. It’s personal choice. I’m saving £140 a year on a e7 tariff so personally I’ll take my chances and enjoy the money I save 😉

      • Thanks Michael.

        I guess only those that full support E10 would replace a broken meter? Will probably consider Green Energy UK as well if that’s the case and see how much difference there is in cost.

  8. I think it varies between suppliers, some such as ovo are pretty clued up on e10 just from getting a quote from them myself, Isupply are one that wouldn’t be able to help as someone has mentioned this in here before, I couldn’t comment on others but yes those offering e10 tariffs are the ones that would offer you full support for your meter if you had any problems. I know ovo and sse have lowered their prices recently on a one year fix, SSE one year fixed v11 and ovo better energy online if that’s any use to anyone looking for a new provider? Good luck with your search AA keep us posted on how you get on and if you need any help just drop a message in here 🙂

    • Thanks Michael.

      SSE one year fixed v11 looks pretty decent, must be new as it wasn’t mentioned as an option in my price rise letter in March! About £40 more expensive than Isupply for me, but with meter support I’ll probably go with that. Will check OVO first though.

  9. This website is excellent, I have just bought a new property which is off the gas mains. Having ripped out the storage heaters I have installed an electric combi boiler. This site was invaluable in helping me choose a supplier. I have now switched from SSE to Together Energy. I have submitted details of my tarrif through your web form. Keep it up.

  10. Stayed with SSE but switched to SSE one year fixed v11 today. Should save me around £125. Isupply or OVO could have saved me a further £40 based on my calculations but rather have the peace of mind of full E10 support.

    Thanks for your help Michael.

    Also they confirmed that you can switch to a different SSE tariff without incurring fees so if a better fixed deal comes out later in the year, there’s no issues.

  11. I’m so happy to have found this website! Desperate to switch from EDF on our E10 tariff following their hikes but no-one will give me a quote but now using this website I should be able to! I managed to get an E7 quote from Ovo for 16p for day and 7.4 for night, standing charges at 28.77 per meter. I have worked in utilities for 6 years and even I find it impossible to compare tariffs like for like with these meters so i’m unsure if that is a better deal or not as its so seasonal with our storage heaters. I will keep all informed with any other cheap quotes! I think OFGEM need to address this as i’m sure it contradicts Treating Customers Fairly legislation from the FSA…I will make a start my letter to the ombudsman 🙂

    • Hi Maddie, glad to hear you’re getting stuck into E10, and yes please continue to raise your concerns with the ombudsman.

      If you get any quotes please put them into the database via the web form on the homepage – it’s really helpful to get this info from across the country.

      Cheers, Mark

  12. Also want to thank Mark for his extensive work on the cause through this website. This site has been invaluable for myself as a resource – and helped with significant savings – as a result I’ve been more than happy to contribute through Paypal as others have.

    Having recently been through the switching process a couple of times, I’d like to pass on my tips for switching and saving money (this is what’s worked for me, I don’t endorse a ‘one size fits all’ approach as we all have different priorities!

    Personally I would endorse going with the cheapest compatible tariff from any provider willing to supply our meter type (taking into account green credentials if relevant/important to you), regardless of whether it is a dedicated ‘economy 10’ or ‘economy 7’ tariff. I am aware that not all suppliers provide full support (ie. repairs/meter change) to economy 10 meters and that this is relevant to some – however my reasoning for this is that there is always the option to switch again (to a supplier that provides full support) should I run into any difficulties further down the line – rather than approach the current provider which may not be able to help in these instances.

    The supplier I would recommend as a ‘backup switch’ in the event of such difficulties is EDF. Their economy 10 tariff may not be the cheapest but it comes without exit fees; and as such it is always possible to switch again without penalty should a customer wish to. In completing the switching process myself I first had my economy 10 meter installed (replacing my old E7 meter) by EDF through switching to their Economy 10 tariff. The easiest way to do this was to call directly and have the company talk me through the process. After this point, I simply switched again to a cheaper tariff with another company. I plan to do something similar in the event of future problems with my meter. Ethically this is an individual decision – and I am aware of the ‘grey area’ this practice occupies – but I have my reasons – and each to their own!

    So – in a nutshell, this is my top tip for maximising savings with E10 while having a backup option in case of meter problems – rather than compromising and sticking with a dedicated tariff from a ‘big six’ company – which may well guarantee your meter keeps ticking, but will also charge you through the nose for the privilege. Go for E7 through a compatible supplier….and reserve the right to switch again for maintenance reasons. Whether one chooses to switch back to the cheaper tariff again after that point is entirely down to personal preference…

    The best of both worlds. Hope this makes sense!

    Andrew

  13. Thank You Mark for all your hard work on this – I need to go through it all carefully, on behalf of my mother who may well be switching suppliers as she has just received a letter from Eon, who appear to be ending her current tariff (Electrical Heating Economy 10 – she was paying 26.019p SC, 16.989p peak, 8.684p off peak) . They have written to tell her that unless she has a new smart meter fitted, they will put her on to a standard variable rate with the Eon Energy Plan (26.019p SC, plus a flat rate of 16.527p per KWh.) They admit that for the average household, this will increase their bills by £293 per year. So much for the installation of Smart meters being voluntary!

    • Yes please look through the site and post any queries here in the comments.

      It’s worth noting that the supplier may be obliged to offer you a smart meter, but you’re under no obligation to accept it. You can request a standard meter if you want it.

      Cheers, Mark.

    • Kate, I have now received the exact same letter today, I “must” take the new smart meter from eOn, or my billing will be changed, and will be a £240 increase on my energy usage.
      Did you find a new supplier?
      I am now looking, as I need this sorted out soon

      • Hi Mark,

        May I add my personal gratitude to you for your selfless hard work and the dedication you
        put into this website on behalf of us all.

        I have just entered details on the appropriate home page section of a quote from “Together Energy” I have just signed up to.I live in London. I received a renewal quote from iSupply energy today. I am currently on an iSupply Energy tariff iFix201708v2. Their new quote as from 9th August 2017 for their new tariff iFIX12-MonthJul18 was as follows –

        Day Rate 13.97 , Night Rate 7.49 , Standing Charge 25.86

        Using your excellent May 2017 table as my guide, I obtained the following quote from “Together Energy”.

        Day Rate 13.033 , Night Rate 6.975 , Standing Charge 21.532

        The new iSupply Energy quotation would have cost me about £575.30 a year. Switching to “Together Energy” will cost me about £508.94 a year. I have not been impressed with “iSupply Energy” who I found rather arrogant and unhelpful. I am pleased to be leaving “iSuppy” and jump ship to”Together Energy” which is a new Scotland based company who seem more than happy to accept business from a London customer.

        The switch over process to “Together Energy” was very simple and straightforward.So far, I can only report a very good standard of customer service. Time will tell

        I hope others find this information helpful. Without the invaluable assistance of this excellent website there is little doubt finding an alternative competitive E10 supplier would have been a great deal harder.

        Many thanks Mark. You are a star !

        Best wishes
        William

  14. Hi William, together energy are tough to beat on price and from personal experience customer service is very good, any queries I have emailed have been answered the same day, hopefully it stays that way as they gain more customers, good luck with your switch🙂

    • Not technically related to e10 but I saw in the FT that Vattenfall a Swedish is taking over isupply, they are a large energy provider and according to FT they are using the purchase as a means to challenge the big 6 providers, will be interesting to see how this pans out and how it affects prices at isupply.

    • Just switched to Together Energy for an E10 supply in Edinburgh – very professional – let’s hope they stay that way.
      Our Power first said they could supply, then backed out, due to the complexity of the E10 meters…

      • Personally I found our power a shambles, anything that could go wrong did with them😁I’m chasing them for my final bill at the moment. I’m with together energy now and have been so easy to deal with in comparison.

  15. Thanks so much for this site. I haven’t read it all yet, but as aged parent has moved into a flat with Economy 10 (estate agents don’t understand it either…) I’m trying to work out the best course of action.

    The supply is with SSE who have much, much cheaper prices for prepayment! Presumably due to the cap. Many years ago I worked for SSE but embarassingly had never heard of Economy 10 (it was Fx and the like in my day 🙂 ).

    • Hello Sue, welcome to the site☺ Does your mum have a prepayment meter installed at present? And if so does she wish to keep as some suppliers don’t accept economy 10 prepay customers, if you can also confirm which electricity region you are in please this will give an idea of what your options are.

  16. A further update.. I’ve been to just _one_ of the alternative suppliers so far.. Good Energy don’t show Economy 10 on their website or PDF of tariff information but talking to a human got me the following:

    Region 20
    17.45p standard
    11.61 off peak
    26p per day s.c.

    Onwards and upwards..

  17. I have been given the current eOn prices today (30/06/2017) I will add them to your database for you, thanks

  18. I am at present going going through the process of looking for cheaper sites that do Economy 10, as EON has threatened to close my Heatwise Energy 6, which in effect is E10, the threat is that they can no longer support my existing meter and press that I have to have a new Smart meter and go E10, if I do not agree to this they will automaticaly put me on a single tarrif. The cost of going to a Smart meter and E10 will put up my annual electricity bill by £271 which equates to £5.21/week, as I am a pensioner I will find this weekly extra cost a struggle, I am at a lost as to whom I can turn to for help, as I am unsure as what EON are doing is legal, can Ofgen help on this matter ? I am in the East Midlands and not to sure what that region comes under.

    • Hi David, do you have one meter with two rates at present or are they seperate and have eon confirmed they will support your current tariff on a smart meter and remain on e10 or would they switch you to a single tariff anyway? Suppliers are required to offer all customers a smart meter by 2020 but you are not required to accept it if you don’t want one(this is what ofgem has said)With regards to is it legal to stop offering a tariff, it probably is as long as they advise you and they offer you alternatives and I’m sure it will be in your t&cs of contract somewhere, you could speak to citizens advice for advise on that.

      • Sorry David, I have read your post again, I may have jumped the gun in my reply, if you are looking for advise on a e10 provider to switch to we can give a rough guide if you provide your off peak/peak usage either in kwh or as a % and the first part of your post code to identify your region, you mentioned you are a pensioner you may also be entitled to the warm home discount, are you currently receiving this?, if you wanted more in depth advise re your choices your best bet may be citizens advice

  19. Hi Mark,

    Thanks for all your excellent work in putting together the comparisons of E10 tariffs; really is very helpful.
    As a result I am thinking of switching to Our Power from SSE which will mean big savings but note a comment above that talks about them being a shambles. Have you or anyone else have experience of them?

    John

    • Hi John – i also considered switching to them, but found them difficult to communicate with, and I could not really establish whether they offered an E10 tariff or not. Eventually i went with Together Energy who seemed a much better proposition.

  20. I too am caught in the ‘forced change’ that Eon in carrying out and I’m rather annoyed.

    Currently on Heatwise EnergyPlan 6 (at standing charge of 26.019, peak at 13.871 and off-peak at 8.694) and am being shoved onto their E10 tariff ( 26.019, 19.205, 10.553).

    They say that the change is because the meters are “old and near the end of their life” and that they are generously offering a Smart Meter as free “upgrade” and that the Smart meter will allow me to save “loads” on my electricity bill.

    Well, for a peak rate going from 13.871 to 19.205, and off-peak from 8.694 to 10.553, that Smart Meter had better be very smart indeed to save that much 😉

    Ringing around, seems that few suppliers are interested.

    Mention “currently with Eon” and they clam up pretty fast. Tell them it’s a Heatwise configuration and they get very confused. Some don’t (apparently) support dedicated heating circuits and it’s just a time-based tariff change and that I’d have to add timers to everything. Some say they ‘can’ support dedicated heating circuits, but at a charge and extra switches/contactors would need to be fitted.

    Confusion seems rife.

    Once again, get the feeling of being “done over” by Eon, especially as they have a specific deadline before they force you into the “no response option” of going on a standard, flat-rate tarrif (stand 16.019, rate of 16.181)

    Anyone any thoughts, pointers, comments????

  21. My elderly mum has just received the same ultimatum from eon. After an hour and a half phone call we now have the tariff information they should have put in the letter in the first place. We have opted for a new economy 7 meter which means she will be able to transfer to a new supplier at a cheaper tariff once the free meter is fitted. We have established that the required new meter does not have to be a smart meter

    • That sounds like a good plan! I will contact them again and find out whether they will fit an economy 10 non-smart meter, as my mother wants to stay on economy 10, and if they will we can switch later with a proper meter in place, which should make switching more straight forward!

      • Hey all, for all those receiving letters from eon advising that heatwise tariff is to end. I’m no expert but from looking on google and depending on usage the 2 best options are either economy 7 if your happy to heat water and have storage heaters during the 7 hours overnight or economy 10 which is 0000-0500 1300-1600 and 2000-2200 cheap periods, both of these meter types are available with eon even though some at eon advise they don’t support e10!! Their complex meter team may be the best option to speak to they are more clued up than most frontline customer services advisors, their number is 0800 015 0293, I hope this is useful to someone and good luck to all of you getting things sorted.

      • Hi Michael,
        I contacted Eon today, and they are going to replace my mother’s complex meter with a new (non-smart) economy 10 meter. Hopefully when that is in place I can look at switching to a -cheaper provider! One thing I would say – it does require a great deal of patience as you do have to hang on listening to their musak for ages, hopefully it will have been worth it!

      • Hi Kate, glad you are on the road to getting sorted even if they tortured you with music first😉 And yes you will have more options in terms of competition, I’m sure the current prices are eye watering in comparison to others. Pleaae bear in mind it can take up to 4-6 weeks for the national database(ecoes) to be updated with a meter change so wouldn’t be able to change supplier during this time, although it’s much quicker in most cases.

  22. Thanks Michael, I will bear that in mind. With any luck we should be able to sort it out before the cold weather kicks in again…

  23. Thx Michael,

    Eon seem determined to put all possible obstacles in front of their customers on this “change”.
    BTW, their phone number is no longer an 0800 number, but 0345 052 0000. A general purpose customer service person will answer you and be essentially clueless.

    They tried to tell me that my only option was an E7 tariff etc etc…
    I asked for the Complex Meter/tariff team and she said there was no such thing at Eon.

    Supervisor next, they knew about the Complex Tariff team, and was then ceremonially dumped to a queue with 16 minutes of muzac…and then the call ended – presumably because they don’t expect people to be waiting that long!! Ah well, I get to do it all over again tomorrow!!

  24. And so it continues…. Am on hold again, having spent 17 minutes talking to one of the 1st line support people.

    Today, I was told that Economy 10 was being stopped and I had to move to E7 (!).
    I explained about the Eon letter, the chap was totally unaware of it.
    Yes, I HAD to have a smart meter, and NO there was No Complex Meter team at Eon any more.

    More, he explained that the ‘new’ system would not manage the switching circuits that Heatwise controls, meaning that although I would get 7 (/10) hours cheap(er) electricity, then the switching on/off of storage heating and water circuits was outside the capabilities of Eon Economy systems. So I’d have to have installed (at my expense) some timeswitches to synchronise everything.

    Am now on hold for a supervisor who will, undoubtedly, contradict…

    What a bloody fiasco!!

    • I’m not surprised at all, if you get no joy I would suggest opening a formal complaint which goes to their dedicated complaints team, I had to do this when eon decided to replace my e10 prepay meter with a e7 standard meter and not e10 as I asked, and me losing the plot with the frontline advisor who was hopeless who said e7 was fine she couldn’t grasp that wet heating doesn’t store the heat like storage heaters, I did get am e10 meter fitted and compensation for the price difference, shame they installed a English e10 meter and not a Scottish one (Scotland has diff e10 times) and in their words that was the best I was going to get, I switched to EDF and had a Scottish meter within 2 weeks with no issues. Anyway I digress, keep pushing for e10 and hopefully you’ll get there in the end and once you have it you can leave them,.and buy lots of paracetamol for
      the headaches in the meantime 😁

      • Thx for the sanity check, Michael… or the insanity check.

        (am still on the phone to them, btw, that’s 57 minutes and counting…..)

        I cannot believe that Eon are expecting thousands of people (I hesitate to use the word ‘customer’) to get-in an electrician to fit meaty timeswitches to all the storage heaters and HW systems. The cost of all that, across everyone, would be enormous. The obvious danger in this is that people will nip to B&Q and buy a weedy timeclock without realising the huge load taken by a large storage heater

        The new rules at Eon (according to Nathalie in customer support) is that you can no longer speak to a supervisor, and that the only way to get further is to raise a formal complaint, she’d then “type it up” and send it for review, and at some point I would get an adjudication on my complaint.

        Now, that relies on her phrasing my ‘complaint’ in the right way, with enough clarity etc, that it can be properly answered. I doubt that would happen.

        So, I’ve asked her to go and check her information again and am now waiting for her to re-appear with some more information… whether it’ll be right or wrong, good or bad… only time will tell!!

  25. I wouldn’t worry too much what she writes Andrew , although she should read it back to you, the complaints advisor will contact you to discuss your complaint, they won’t make a decision without speaking to you first. Your on the right path it’s maybe just a bit trickier than it really should be to get the right resolution.

    • Seems that just getting accurate information is a challenge.
      Have now spoken to 4 different people over the last week and got 4 very different sets of information. That’s 3 hours and 45 minutes of my life I’ll not get back!!

      This just should not happen, especially after Eon are forcing the change on its customers, you’d have hoped that they would have proper information available for the support staff.

      Let’s see if I get a call/email/letter from the complaints people.
      I suspect I won’t…

      • I agree 100%, you shouldn’t have to work this hard to get them to sort this, having a dedicated number for these customers would have been the right thing to do who can give accurate advise and as you say this is a change they are implementing not customers. Eon now have 8 weeks to resolve your complaint after this you can go to ombudsman services energy for a resolution which eon are obliged to accept, please keep a note of all contact with them so you can provide this to the ombudsman as evidence of your attempts to resolve, it is in eons interest to resolve this before this happens as they pay an investigation fee to the ombudsman service for each case they take on, don’t worry it is free to the customer, the fee is meant to be an incentive for companies to resolve complaints in house. My opinion of eon has changed since moving to my new property with e10, I was a customer with them on e7 previously for years and thought they were great, back then the advisor handled your complaint from start to finish and would speak to anyone else needed to resolve the issue and phone you. Seems they aren’t living up to their slogan “putting our customers first… we’re on it” I guess that isn’t financially viable for them a bit like your meter😉 (gets off soapbox) keep us posted on how you get on and good luck

      • Thx… I wait with baited breath to see what’s going to happen… but with little expectation.

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