Reply To: Scottish Power (existing cust. only)

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#1598

I am trying to leave Scottish Power. The customer service is rubbish. I live in the west but they had me living in a) Scotland b) Wales and then got the road right but the wrong house. I was charged £367 for one night’s electricity. I have spent hours trying to work out what I should actually owe them but it is impossible as they keep transposing the meter readings. I have an E10 meter and they charge me 26.05 per day standing charge. Beware – check and check again. When I complained to the ombudsman they just agreed that SP were billing me correctly.