Yup. Existing supplier (Eon) supplied n fitted new “single” e10 meter. It seems that if you ask they have to chaynfe it because what you have is obsolete. There was no exit fee due to the exchanged meter on leaving them. We recently changed to Extra Energy.. a long and tortuous journey involving Co-op, Sse. Scottish – none succesful. Good luck. I recommend u go for Extra Energy.