Reply To: Using E7 rates on E10 meter

Home Forums General discussion Using E7 rates on E10 meter Reply To: Using E7 rates on E10 meter

#1837
Michael
Participant

Hi Kunal

I would suggest giving together energy a call in say 4 weeks and explain you have had a meter change and they would be able to check the national database to see if the new meter details are uploaded before progressing with your switch, if they are not updated at the time of you call and this is still the case after 6 weeks contact eon and they would need to chase this up to get the database updated, make sure you ask them to record your call/email etc as a formal complaint if this happens as they have 8 weeks to sort it before you can escalate it to ombudsman services energy, it should be resolved before this is required in most cases but it also avoids any delay taking the matter to the ombudsman as you recorded it as a complaint from the start. If you have any more questions please don’t hesitate to contact us here.