Reply To: Together Energy

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#2334
Michael
Participant

I had to take together energy to the ombudsman to get my final bill and had to do the same for my mum, even the ombudsman had to chase them as they hadn’t sent the bill they claimed they had sent and ombudsman told them to provide evidence as they hadn’t sent a copy of the final bill to them as proof of resolution, for this reason I wouldn’t recommend, customer service is seriously lacking and don’t believe the hype on their site about responding within 48 hours to emails, this may have been the case at the start now the majority of the time they don’t reply, another small supplier who is struggling to cope, it’s a shame as there are some small suppliers providing great service, ofgem need to investigate new suppliers in depth in my opinion before handing out supply licenses in the name of increasing competition.