Reply To: Economy 7 Energy

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If you’ve got the emotional energy, try asking them how, technically, they might charge you for seven hours off-peak without coming and reading your meter twice a day.

It’s all off the call centre staffs’ script, you need to speak to a manager.

For the record, I have a single MPAN economy 10 meter and thus pay the off-peak rate for the 10 hours off-peak usage it records, and the full rate for the other 14 hours. They are perfectly well aware of this, it will appear in the database as a ‘complex meter’ and as it happens they also have a photo of it when they once asked for meter readings that way.