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Sent email but no reply so have just come off the phone to them. Didn’t even pause when I asked him to confirm if I would be getting 10 hrs at E10 rate. He confirmed that I would, and I have to send the readings as they couldn’t use the meter. The best rates on the web confirmed as per my pdf sent to welcome me. 14.3699p/kWh peak , Off-Peak 9.0740pkWh