Reply To: Octopus Energy

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#2579
Jools
Participant

Thought I’d try Octopus again as the number of suppliers who support E10 is getting frustratingly smaller and smaller each year it seems…

I got this reply. They don’t seem to understand how the meter works (“losing three hours”) and I find it annoying that they say they have to charge for two MPANs when we have one meter!

I think perhaps they should be moved to the “not supporting” section.

Hi Jools,

Thank you for getting in touch.

Unfortunately we are don’t offer an Economy 10 tariffs as of yet. We can have you on one of our standard tariffs, however for every MPAN you have at your property, you will be charged a standing charge for and you would lose 3 hours of your off peak electricity times.

Also, if your meters were ever faulty, we wouldn’t be able to exchange your meter like for like.

Hopefully this is something we will look at introducing in the future, but for the time being we are unable offer an Economy 10 tariff.

If you would like a quote that is great however you will have to pay 1 standing charges for each meter.

If you need anything further, please let me know.

I hope this helps!

Kindest regards,
Maddie