Any E10 providers left?

  • This topic has 9 replies, 4 voices, and was last updated 1 month ago by Dave Berrey.
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  • #10214
    C Few
    Participant

    Hello,

    Having a nightmare at the minute trying to find anyone to supply us with E10. Eon are billing us to a related MPAN setup basically meaning we get charged E7 for the day and night rate and then normal 1 rate prices for the heating/boiler rate. This is ridiculous as they should be charging night rate prices for rate 3.

    Anyone know of any supplier who’ll take a new E10 customer? Tried SSE who refuse to take any new customers and phoned EDF who said the same.

    Thanks!

    #10216
    AndyT
    Participant

    Hi C Few,
    I got moved to Shell when Green went pop. They treat me as an E7 customer so I get 10 hours at E7 rates.

    #10217
    C Few
    Participant

    Hey Andy, I would do that the trouble is I have 2 MPAN’s and a 3 rate meter. So I have;

    Rate 1 Night
    Rate 2 Day
    Rate 3 Off peak

    As rate 3 is on a separate MPAN these suppliers all seem to charge that rate as a standard 1 rate cost so I effectively pay alot more for my heating/hot water than I should.

    From researching it seems E10 meters post 2012 were simplified to be just 2 readings (which may be what yours is?) and I’d love to have one of those fitted but can’t find a single supplier that will do it 🙁

    #10218
    AndyT
    Participant

    Do you mean you have a 3phase meter?
    Just so I can tell please post a photo.

    Yes my meter is R1 and R2 – I got my E10meter through Good Energy.

    #10219
    C Few
    Participant

    I’ll need to upload an image to a imgur or something later and post link by looks of it, regarding my meter its a 5 terminal and there is a dedicated off-peak line (the 5th terminal) that is separate from the main. Funnily enough I work for an energy company but we have never supported E10 so my knowledge is very weak.

    How long ago did you get your meter fitted by them? Looks like they’re still trading so might try get one fitted by them 🙂

    #10220
    JamesBenstead
    Participant

    My mum’s in a similar predicament. She has a dual rate meter feeding the main fuse board and doing all the lights and sockets, then a separate single rate meter with a different MPAN doing the storage heaters and immersions for hot water. She was forced to switch across to a flat rate for all 3 meters a year or so ago, and is now paying £780 a month DD for a single person on a pension is ridicules but we’re out of options as no one will take on new customers with “complex meters” I believe the term the suppliers like to use. Ofgem were about as useful as a cat flap in an elephant house, I’m still waiting for a call back from March this year, in the meantime her DD is going up and up.

    #10223
    Dave Berrey
    Participant

    In reply to the query about the 3 rates plus 2 MPANS, I was in the same position on a tariff from SSE called Superdeal. It’s as you describe with 3 rates. I had to change to a smart meter on economy 10, and loose one MPAN. I now have the more normal 2 rates. Anyone on the Superdeal tariff is being taken off as the radio signal controlling the switching is being shut down(eventually!)

    #10224
    C Few
    Participant

    Hello again,

    Apologies for the delay, please see photo of my setup in the below link:

    https://photos.app.goo.gl/cfPutkbGX22jXuAh7

    I’m currently in a complaint with eonnext over fitting a new E10 meter… Initially they said yes and now they say they don’t fit them. However looking at the eon forum it appears people are still having them fitted!

    #10225
    C Few
    Participant

    Dave are you still with SSE? And did they fit this new E10 meter recently? Seems to be impossible to switch to them now as they don’t take new customers due to ovo takeover!

    #10226
    Dave Berrey
    Participant

    I am still with SSE, I was offered an E10 account with OVO, but after loads of long calls contradicting each other they agreed they used to support E10 but don’t now. They use the same meters for their OVO accounts(Alclara) as I have for my SSE service. I got back to SSE because they acknowledged they had given incorrect information. But as you say SSE won’t offer E10 to new customers.

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