Bristol Energy

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  • #1152

    Bristol Energy was acquired Sep 2020 and accounts transferred to Together Energy. [-]



    Bristol energy support e10 on their e7 tariffs, I confirmed this with their social media team. Unfortunately it seems you have got someone who doesn’t know this which is all to common with e10.


    I have also tried Bristol Energy as I was delighted with their service in my previous property. Whilst they were helpful on the phone re E10 they didn’t want to take this on


    I contacted Bristol Energy on 20th March 2019 about E10 and they were very helpful.

    They quoted 1 Year Fixed Issue 31 – I think it is their E7 rate.

    Day Rate 16.98p
    Night Rate 10.31p
    Daily Standing Charge 21.45p per day

    Prices include discount for direct debit and paperless.

    Initially, they looked at my MiData and thought that there might be a problem with something not marked as unrelated. They found two MPANs with one de-energised.

    They were happy to give it a go – worse scenario being I’d have to stay with E.On. As I say, nice and helpful people willing to look beyond “Computer Says No”.

    I’m helping a friend with this switch and in the end she was keen to try M&S Energy. So that switch is under way – so far so good.


    I had the same chat with Bristol today – exceptionally good service, E10 billed as E7. They quoted me:

    Day: 17.2p/kWh
    Night: 10.3p/kWh
    Standing charge: 39.3p/day (or much lower – 25p? – with direct debit)


    I am an energy advisor at a charity assisting a vulnerable elderly client. I assisted them to switch to Bristol Energy on the understanding that they would be billed on the E7 rates for their E10 meter. They have a smart meter, originally installed by Our Power in spring 2018 so we assumed it would be SMETS1. Our Power went bust at end of January 2019 and Utilita took over but were not able to take readings from the smart meter or show their tariff on the in home display. A complaint to the Energy Ombudsman told us this was because it was a SMETS1. We called Bristol Energy to confirm the tariff would be the E7 rates applied to their E10 usage if we switched, a quote to this effect was provided. After the switch was complete, the smart meter changed to being in E7 mode with the timings of the off-peak rates being approximately midnight till 7am. This was unsuitable for the air sources heat pump but BE were unable to reset the timings of the meter back to E10, we were forced to switch it to single rate mode which was more expensive. In the end, the single rate was still slightly cheaper than the Utilita E10 rate but around £90 more per year than were were quoted. After a lengthy complaint, BE agreed to refund £90 to us. Although the meter is now in E7 mode and I don’t know if it can be changed back to E10 mode by another supplier in future.


    No other supplier offers a e10 smart meter at this time, you could speak to utilita and see if they would be able to reprogramme it if they returned to them


    Shown on Bristol energy website

    “Bristol Energy has been purchased by one of the UK’s fastest growing, 100% renewable and socially ethical energy companies, Together Energy.
    As a result we are temporarily suspending acquisition of new customers onto Bristol Energy tariffs, until further notice.”

    Together energy are known for their bad customer service(from personal experience and their trust pilot reviews) , time will tell if they pull Bristol energy down with them.

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