- This topic has 11 replies, 8 voices, and was last updated 3 weeks, 2 days ago by CHRISTOPHER LUCAS.
1st January 2015 at 12:00 am #1184Mark_E10Keymaster
x created x18th May 2017 at 3:27 am #1609Andrew
Thought I might keep you all posted on my progress with finding a supplier:
After the Scottish Power debacle, I stayed with a new supplier, Brighter World for a time. They have an exciting ethical ethos, although not green for us, they reinvest profits in providing renewable solar energy for communities in Africa, so sounded exciting. The main reason I’ve switched again recently is because of increases in their variable tariff.
However from good to better – with Bulb Energy. I haven’t looked back. 100% renewable energy for a fraction of the price of Ovo. And I believe this is one of the best value tariffs for E10 currently on the market
Perks (in my opinion): no exit fee, EXCELLENT customer service (aim to answer the phone within a few rings), treat customers as’members’ with quality online portal (complete with usage graphs and extensive member community forums) and some of the best prices on the market. I would note it is a variable tariff, however I’ve been informed after querying this by email that they deliberately keep prices as low as possible while retaining a clear pricing policy (they’ve consistently reduced prices multiple times over the last few years). A blog post by the company on the subject of wholesale energy and prices is available here (sent to me by customer services and motivated my decision to go for it): https://blog.bulb.co.uk/wholesale-energy-whats-going/
In all honesty I would not endorse the company if I didn’t genuinely believe they are an excellent choice for Economy 10 customers. I hope my previous posts testify to this.
As a side-note, I’ve been away from the fold for a little while – since returning it’s great to see such great work being done by Mark and many others on this noble cause. I’ve added my recent findings to the new survey, and highly recommend others do the same.
Andrew18th May 2017 at 2:40 pm #1610MichaelParticipant
Hi Andrew , thanks for sharing. I have spoken to bulb energy twice within the past week or so and they advised they will only accept e10 on a single rate charging basis i.e no off peak rate, so it seems they are inconsistent too22nd May 2017 at 12:19 pm #1611NickParticipant
Indeed I got this reply from the forums30th May 2017 at 5:47 pm #1612Andrew
Strange that you have had this experience – I am now being supplied by Bulb on an E7 tariff. They are aware I have an economy 10 meter and when switching on the phone told me they are able to support E10 meters on this tariff.30th May 2017 at 7:08 pm #1613NickParticipant
Well, from the horses mouth, ” @nickdavies144, we’re sorry to say that it won’t be beneficial for you as well :dissapointed:. We are always looking to improve our service and perhaps in the future, we will be able to provide an E10 tariff! Thanks so much for your interest :+1: “2nd June 2017 at 9:42 pm #1614Andrew
I don’t dispute your findings – have contacted them myself since and it seems that I was given inaccurate information! I am not going to raise my head above the parapet though – since on switching I mentioned that I had an economy 10 meter and, having been told this will be fine, I am being supplied by them on economy 7. Although it makes me a little uneasy, based on this earlier conversation at least I have some backup if it comes back to bite me…2nd September 2017 at 9:44 am #1615DaveParticipant
For NW Together Energy have  rates and answer the phone within a few minutes. Take some beating unless you have high % off peak use.26th March 2018 at 9:02 pm #2061Mark_E10Keymaster
email received from Bulb 26/3/18:
We don’t support economy 10. We only offer a single rate agreement to Economy 10 supplies.
——————————21st September 2018 at 9:04 pm #2305NeilWParticipant
J14th January 2019 at 10:33 am #2391thanospParticipant
After recent comms with Bulb I would like to confirm that nothing has changed. Single rate for Eco10 customers.20th March 2021 at 11:55 am #4306CHRISTOPHER LUCASParticipant
Hi, I’ve only found this site a couple of days ago. I’d like to relay my own experience with Bulb as I have had them as an Economy 10 supplier with a dual MPAN meter since June 2019 (previously SSE) and they have been very good so far. They did make one mistake (which worked in my favour) in that they got the peak and off peak times the wrong way round so for a good while I had “Economy 14”. Once they realised their mistake they simply reverted to the correct times. I have been very happy with them both in terms of their rates and their customer service.
- You must be logged in to reply to this topic.