Economy 7 Energy

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Viewing 25 posts - 1 through 25 (of 56 total)
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  • #3124
    Michael
    Participant

    For new customers signing up with outfox the market, the sister company economy 7 energy has transferred customers too they only offer a single rate tariff, but it can work out cheaper than a 2 rate tariff depending on usage

    #3104
    Michael
    Participant

    Economy 7 energy customers have been merged in to sister company outfox the market

    #2702
    TeamGB
    Participant

    Why ins’t their website secure? I want to sign up but it’s quite dodgy that your data isn’t secure on their website, no?

    #2692
    Mitch
    Participant

    I wouldn’t get a new e10 installed then switch the next day/ week.

    This is exactly what I did and the meter never got placed on to the national database. I had over a year of hell trying to sort it out. If you do get the meter swapped, definitely wait for it to be registered then switch. It could take a couple of months.

    Just digressing also. The main reason for my e10 is because I have solar panels and an electric car. Octopus energy are doing such a great night rate for ev’s (Electric Vehicle’s) 5p kWh from midnight to 4am and 14p kwh during the day that I’m even considering going to a smart meter.
    Decision decisions.

    #2691
    Nick
    Participant

    You have my sympathy, that’s why I’ll never have a smart meter – if I were a standard/E7 customer I have no problem with smart meters, but as an E10 user your experience is exactly what I fear.

    EDF offer E10 – the night rate is pretty good, the peak rate extortionate – but no exit fee – you could try getting them to put a you dumb E10 meter in then switching as soon as you feel it polite, like the next day.

    For info, Symbio and Yorkshire energy will both supply E10 meters at E7 rates and are currently cheaper than Economy 7 – I’m just in the process of moving to Symbio.

    Best of luck

    Nick

    PS Symbio’s flat rate is good too – 11.99p +15.00 ppd here in the East Midlands region

    #2690
    justin
    Participant

    Following on from old customer of Our Power. We know that Ofgem transferred my a/c to Utilita. The put me on a tariff named My Time but didn’t tell me this until 6 weeks after they took over.I wouldn’t accept this as we have electric wet central heating. I transferred to E7Energy which took on my a/c on E10 hours but applied E7 . I was happy with this. I became E7Energy customer 08th March at the second attempt as Utilita raised objections? I received a phone call from Utilita 12th March who were rather surprised I had left. They obviously knew I had left, just some didn’t know. I checked my meter the next day and found ALL E10 settings were gone and I was left with a meter that only recorded one tariff. I contacted Utilita but they denied altering the meter. I responded my saying they were the only ones able to communicate with the meter as it was a smets1 first generation smart meter and it was dumb as far as E7Energy were concerned. Utilita couldn’t care less about anything and after 8 weeks I went to the Ombudsmen, I also want to add that Our Power owed me a large Credit but after nearly 6 month this has not been received, tho’ Utilita have told the Ombudsman they have sent a cheque. Liars! I have failed in my application to the Ombudsman as this particular Ombudsperson was strongly biased from the beginning in defending this Garbage Utilita. He couldn’t believe that Utilita would removed software from the meter. I had explained the E10 meter was termed as a Complex meter which would have had Firmware and software upgrades that increased its functionality necessary for E10. This Ombudsman said the meter probably had a fault which the stopped the meter windows from showing details. I confronted him by asking if he was qualified in Electronics or micro circuits. I also found out that smart meters constantly measure there own health and send details back to the supplier, so that was his only argument out the window. I have appealed and asked that someone else reviews this Ombudsmans decision, tho I’m told its the same person who looks at the appeal.. I wouldn’t mind if there was evidence but its just ridiculous. It has to be Utilita as the meter was wiped the day after finding out I had left. They are saying that E7Energy carries the responsibility, in return I have defended them as they never had access to the meter so are not culpable! I am stuck with a meter totally decimated by Utilita and still with E7Energy who have put me on a single tariff of 15.55p kWh; and standing charge of 16.28p day. Can’t complain, probably could find a slightly cheaper one, but the’ve been fair. I could get an E10 meter but it would probably have to be from a big six who would screw me. Wouldn’t mind paying for one but who from, and what cost. I am going to send all papers to Ofgem. Beware Utilita.

    #2593
    Nick
    Participant

    True, but they will supply E10 meters at E7 rates. I know, because they supply me and others too if you scroll back and read through the messages.

    #2592
    danp5
    Participant

    These people do not provide E10 tariff. Please remove from the list. Thank you

    #2578
    MikeD
    Participant

    Received an email reply to say that they are unable to supply Economy 10 meters that only have two readings. Will try to phone tomorrow.

    #2576
    Mitch
    Participant

    My move to octopus has gone smoothly.

    Region 20

    Day: 17.06p per kWh
    Night: 9.63p per kWh
    18.81p per day (£68.64 per year)

    I just need Together energy to refund me a few hundred quid now.

    #2574
    MikeD
    Participant

    Just trying to change suppliers so I’ve got a quote from Economy 7 Energy. Currently with Together Energy who are absolutely abysmal for customer service so I want to change even if it’s no cheaper – anything has to be better than Together Energy customer service.

    Economy & Energy quote is for Seven Heaven tariff:

    Peak period 17.9620p/kWh
    Off-peak period 10.6170p/kWh
    Daily 26.55p

    Together Energy are quoting for renewal:

    Peak period 15.706p/kWh
    off-peak period 12.662p/kWh
    Daily 28.516p/kWh

    Using these rates there is very little difference in the annual total based on my last year’s consumption. I am now waiting for them to confirm that they will accept an Economy 10 meter.

    #2555
    ajmiles
    Participant

    I just had a painful webchat with them prior to switching. They’ll confirm that they’ll accept someone on an Economy 10 tariff but, as per people’s findings in this chat, they’ll say you only get 7 hours off-peak per day.

    I did challenge them on how exactly they’ll know how my usage during their 7 hour period rather than the 10 hours my meter currently works on. She said that I have to provide 3 readings from my meter and they’ll charge peak for 2 of them and off-peak for 1. I told her this wasn’t possible as my meter only has 2 readings (off peak and peak), but she largely ignored that point.

    She claimed she was indeed a manager already, so wouldn’t let me call / speak to one.

    I’m going to switch anyway and see how it goes. Wish me luck!

    #2552
    Dave
    Participant

    Update on my last post,
    For NW currently cheapest on market ,they started supplying me a few days ago

    Symbio Variable DD March 2019 v1
    Tariff Type
    Variable
    Payment Method
    Monthly Fixed Direct Debit
    Unit Rate 1
    Day: 14.960 pence per kWh
    Night: 7.400 pence per kWh
    Unit Rate 2
    Standing Charge
    19.500 pence per day

    #2523
    Dave
    Participant

    I have been with them several months and will be switching ( peoples energy) (my E10 meter charged at E7 rates). They have been OK.
    Note some small print from them that is of benefit.March 10th price rise.

    “We do not charge exit fees at Economy Seven and you do not need to provide notice if you choose to leave because of this price increase. You are free to leave at any time but please be aware that a change of supply takes a minimum of 21 days. If you initiate your change of supply before 8th April 2019 and your start date with your new supplier is before 6th May 2019 then we will continue to bill you at your current tariff rate until you leave us.”

    #2503
    justin
    Participant

    I’ve just managed to change to Eco7 but been told rates changing March 10th
    Old Rates (North Scotland) “Quote” yes we did have a price increase which is due to come into effect on March 10th, previously the unit rates were 14.36p day and 9.07p night with a 21p per day standing charge.
    New rates: Newrates Quote: ok so the unit rates are 17.96p per kwh for day, 10.61p per kwh for night with 26.54p standing charge per day.

    Hows about that for timing?( March 7th ) Anybody got better rates elseware?

    #2435
    justin
    Participant

    I’m in the same boat, North Scotland, Our Power. Have switched to Eco7heaven. SSE, Edf and Eon do E10 but expensive. Was switched to Utilita by Ofgem when Our Power stopped trading, but thought Eco7 was a better move. They confirmed over the phone they would allow E10 at E7 rates BUT I’m now finding out that my smart meter may become DUMB when the supplier is changed. How dumb I don’t know, its a complex meter, but it may end up just giving one reading. Also Utilita objected to me moving so I had to confirm again to Eco7 that I still wanted to move. Also see prices going up because of the default cap, 11% for npower. I think three of the big six are putting the prices up to the max, but expect all companies to do the same. This only applies to those on a variable rate. Will update on who’s the dumbest, me or the meter.

    #2434
    Brucemccall
    Participant

    Any idea if they do economy 10 in north of Scotland area? I have an Electric direct acting wet system was with Our Power bit stumped where to move to.

    #2424
    Dave
    Participant

    there prices are set to rise in March. There may be better options.

    #2423
    Nick
    Participant

    They are going up yet again, I got this (albeit better formatted) in an e-mail – I think this party will be over soon…. East Midlands region

    #2422
    111Robin
    Participant

    They’ve told me it was a mistake and are sending the correct information. Not sure why they get this wrong, they are a dual rate company after all.

    #2421
    justin
    Participant

    I got the same but told it was wrong and against the law, a mistake. Will go along with that and see what happens.

    #2420
    111Robin
    Participant

    I signed up and received the welcome pack but the tariff is just a single rate at 14.xxp . What happened to the offpeak rate ?. Do they know what they’re doing ?.

    #2419
    Dave
    Participant

    They have been supplying me at Economy7 prices , a full 10 hours of E10 electric 3hr afternoon , 2 hours late evening and 5 hours overnight. Several months of supply without problem.

    #2418
    Nick
    Participant

    Well done – I guess having a not very smart smart meter is all to the good, as they can’t get at it remotely!

    #2417
    111Robin
    Participant

    Great news Justin. I called again today, explained that i didn’t believe i could only get 7 hours offpeak and asked to talk with someone else, eventually just got cut off. Based on this tariff i think I’ll just switch anyway and see how it goes.

Viewing 25 posts - 1 through 25 (of 56 total)
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