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Economy Energy

Viewing 25 posts - 1 through 25 (of 56 total)
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  • #2160
    Mark_E10
    Keymaster

    Economy Energy ceased trading Jan 2019 and accounts transferred to OVO. [-]

    #2140
    Ecky
    Participant

    I have just changed to “Economy7Energy” based in Leicester can you add them to your list so I can submit their excellent prices

    Ecky

    #2143
    Mark_E10
    Keymaster

    Hi Ecky,

    Thanks for the info. I emailed Economy 7 Energy about three weeks ago and haven’t heard any thing from them, even after a chaser email, so they’re currently listed as ‘do not support’. But let me see if I can confirm details with them in which case we could move this into the ‘do support’ list and start collecting prices.

    Cheers,
    Mark

    #2154
    Michael
    Participant

    Hey Mark

    They do support e10 on e7 rates, I am currently a customer;)

    #2158
    Nick
    Participant

    Yes just had a long and confused conversation with them, me failing badly to explain what E10 is. When I got through to a manager he confirmed they’d apply E7 rates to E10 meters

    #2194
    MikeyP
    Participant

    Yes they do supply E10 meter using E7 rates, but they confirm you only get 7 hours.

    #2196
    Nick
    Participant

    Mikey – What happened was I had a rather surreal conversation with an Eco7 person who tried to tell me I’d only get seven hours at cheap rate. I just couldn’t get them to grasp that it’s physically impossible to do that, as my meter records cheap rate for ten hours a day: they have no way of charging me for just seven of those without having in effect a separate E10 (ie multiply cheap rate by 10/7) tariff

    I then asked to speak to a manager who confirmed that I’d pay cheap rate for ten hours and they had no issue with supplying single MPAN economy 10 meters on their standard E7 tariff.

    #2201
    Sonas
    Participant

    Hi I just had webchat with Eco7 and got nowhere with Economy 10. They insist that it is only seven hours at night and unable to explain how this is determined on an E10 meter. I’m waiting now for a customer services manager to contact me.

    #2203
    Dave
    Participant

    Just confirmed on their web chat they accept Economy 10 meters at their E7 rates. Seem cheapest for NW region.

    #2297
    sjl
    Participant

    just had online chat with customer service who said that they would alter the settings of my E10 meter so it measures the 7 off peak hours at night…?

    #2298
    Nick
    Participant

    SJL – ring them up and ask to speak to a manager if the call centre worker spins the same line.

    #2299
    Dave
    Participant

    I confirmed with 2 online chats and verbally as I switched that they apply E7 rates to E10 meters. They are still the cheapest in the NW and also for Gas .1st time I have had dual fuel.5th Oct is my switch over date . I’ll post with any problems-it should be straight forward.

    #2307
    janesmith
    Participant

    I moved over on 15th September, I couldn’t access my account online straight away so I submitted my readings by email. I was slightly worried when the email bounced back but that was because the email address on their website was wrong. I managed to submit my readings by responding to the one they sent me. I can now access my account and am just waiting for my final bill from isupply.

    #2349
    Ianb123mossie
    Participant

    I recently swapped to Economy 7.Com great prices and as I use economy 10 and have had all the promises from ovo and others then thought I would try these – great to start but 1 month in they tried to change the goalposts to higher costs then they slapped a massive addition to the direct debit that was £80 a month their request I said £140 and yesterday they now want £253 a month – I can buy a house for that – their excuse is that they will reduce in summer – this is a ridiculous ammt of monwy and as I advised if I owe you money I will clear at the end of the year and if you owe me money I will not bother to withdraw so they win – you cannot speak o a himan being and their Staff albeit pleasant are robotic and scripted – so buyer beware as this company is also owned from what I can make out by Fischer or something like that who make electric radiators so a conflict of interest – shame as they were doing really well as cheapest but clearly that was just a sales ploy to get more subscribers

    #2350
    Dave
    Participant

    My switch was OK . They have a winter uplift on direct debit, causing issues with their customers. Seemed to underestimate mine so not a problem to me. Still the cheapest on the market and no fees to switch but are a variable tariff.

    #2351
    Mitch
    Participant

    Has anyone just used their online portal to switch. Would it be possible to sign up for the e7 package but with your e10 meter & receive the e10 benefits ?

    #2352
    Dave
    Participant

    Yes you can sign up for E7 with a E10 meter . I did this a couple of months ago. They are charging 70% of the bill for the year over the winter months and 30% over the summer ( a recent change).

    #2357
    Nick
    Participant

    They got a good old slagging off on Money Box the other day for the screwing up the winter uplift scheme by wildly overestimating a lot of people. And indeed first time around they overestimated me by about £300 a year to £1300, but then unprompted reissued the amounts a few days later.

    They’re going up by about 10% in January but as it stands they’ll still be competitive.

    #2363
    Michael
    Participant

    Hi Ian

    Like all suppliers eco 7 energy is feeling the effects of an ever increasing wholesale price for energy and the looming price cap, but additionally as a small supplier they may find it harder to pay for energy and hedge their buying as big suppliers do when prices are as high as they are now, but poor financial management is also a factor for smaller suppliers hence the reason we are seeing so many smaller providers going bust, ofgem is proposing to tighten the licensing for new suppliers to ensure they have adequate financial backing and customer service provision(surely this should have always been the case you would have thought but unfortunately it hasn’t been and the likes of Martin Lewis has been flagging thia up for as time, I guess after so many company failures they had to do something)I’m not suggesting either this is the case at eco 7 energy just an observation of the energy market in general. There is an article about outfox the market on utility weeks website, the sister company of eco 7 energy which makes for interesting reading, I’ll leave it to you to make your own conclusions after reading;)

    https://utilityweek.co.uk/outfox-the-market-hikes-prices-for-second-time-in-november/

    #2402
    justin
    Participant

    Just joined on their web sight, after being with Our Power and Ofgem handing me over to Utilita. (shocking tariff)
    I have a smart meter so will be interesting to see how they handle E10 or not. Still went with them as couldn’t find anywhere cheaper. Will keep informed of any problems.

    #2403
    111Robin
    Participant

    I’m still unclear on this. Can they provide 10 hours off peak or is it only 7 ?. I already have an E10 meter.
    Thanks.

    #2407
    Nick
    Participant

    10 hours. If you have an E10 meter it can only record 10 hours off-peak usage, because that’s how it’s set up.

    If they agree to supply it, you pay for ten hours off-peak. The other two things they could do is charge you 24 hours normal rate or 24 hours off-peak, by simply adding the two readings. Apart, that is, from refusing to supply you.

    #2408
    111Robin
    Participant

    That’s what i figured but was told directly by them it would only be 7 hours offpeak. Sounds like they are a bit confused.

    #2409
    111Robin
    Participant

    10:58 AM
    Thank you. Just to be clear, you can provide 10 hours offpeak at your economy 7 tariff ?
    Nadeem
    10:58 AM
    7 Hours off-peak./

    Economy 7 tariff (7 hours of peak), however we can supply an Economy 10 meter.
    Robin
    10:58 AM
    So you can’t prvide a full economy 10 supply ?.
    Nadeem
    10:59 AM
    You will receive a welcome pack stating the details of your tariff. There is a 14 day cooling-off period also.

    We cannot unfortunately, at present-time we do not support this.

    #2410
    111Robin
    Participant

    So i called them and was told they only provide 7 hours offpeak, no idea what to believe now.

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