- This topic has 55 replies, 18 voices, and was last updated 9 months, 2 weeks ago by Michael.
1st July 2018 at 12:00 am #2160Mark_E10Keymaster
Economy Energy ceased trading Jan 2019 and accounts transferred to OVO. [-]5th July 2018 at 8:17 am #2140EckyParticipant
I have just changed to “Economy7Energy” based in Leicester can you add them to your list so I can submit their excellent prices
Ecky5th July 2018 at 9:26 am #2143Mark_E10Keymaster
Thanks for the info. I emailed Economy 7 Energy about three weeks ago and haven’t heard any thing from them, even after a chaser email, so they’re currently listed as ‘do not support’. But let me see if I can confirm details with them in which case we could move this into the ‘do support’ list and start collecting prices.
Mark5th July 2018 at 7:16 pm #2154MichaelParticipant
They do support e10 on e7 rates, I am currently a customer;)6th July 2018 at 4:40 pm #2158NickParticipant
Yes just had a long and confused conversation with them, me failing badly to explain what E10 is. When I got through to a manager he confirmed they’d apply E7 rates to E10 meters26th July 2018 at 1:40 pm #2194MikeyPParticipant
Yes they do supply E10 meter using E7 rates, but they confirm you only get 7 hours.28th July 2018 at 10:58 am #2196NickParticipant
Mikey – What happened was I had a rather surreal conversation with an Eco7 person who tried to tell me I’d only get seven hours at cheap rate. I just couldn’t get them to grasp that it’s physically impossible to do that, as my meter records cheap rate for ten hours a day: they have no way of charging me for just seven of those without having in effect a separate E10 (ie multiply cheap rate by 10/7) tariff
I then asked to speak to a manager who confirmed that I’d pay cheap rate for ten hours and they had no issue with supplying single MPAN economy 10 meters on their standard E7 tariff.3rd August 2018 at 3:34 pm #2201SonasParticipant
Hi I just had webchat with Eco7 and got nowhere with Economy 10. They insist that it is only seven hours at night and unable to explain how this is determined on an E10 meter. I’m waiting now for a customer services manager to contact me.6th August 2018 at 6:04 pm #2203DaveParticipant
Just confirmed on their web chat they accept Economy 10 meters at their E7 rates. Seem cheapest for NW region.18th September 2018 at 2:55 pm #2297sjlParticipant
just had online chat with customer service who said that they would alter the settings of my E10 meter so it measures the 7 off peak hours at night…?19th September 2018 at 9:03 am #2298NickParticipant
SJL – ring them up and ask to speak to a manager if the call centre worker spins the same line.19th September 2018 at 6:56 pm #2299DaveParticipant
I confirmed with 2 online chats and verbally as I switched that they apply E7 rates to E10 meters. They are still the cheapest in the NW and also for Gas .1st time I have had dual fuel.5th Oct is my switch over date . I’ll post with any problems-it should be straight forward.26th September 2018 at 7:26 am #2307janesmithParticipant
I moved over on 15th September, I couldn’t access my account online straight away so I submitted my readings by email. I was slightly worried when the email bounced back but that was because the email address on their website was wrong. I managed to submit my readings by responding to the one they sent me. I can now access my account and am just waiting for my final bill from isupply.18th November 2018 at 9:26 am #2349Ianb123mossieParticipant
I recently swapped to Economy 7.Com great prices and as I use economy 10 and have had all the promises from ovo and others then thought I would try these – great to start but 1 month in they tried to change the goalposts to higher costs then they slapped a massive addition to the direct debit that was £80 a month their request I said £140 and yesterday they now want £253 a month – I can buy a house for that – their excuse is that they will reduce in summer – this is a ridiculous ammt of monwy and as I advised if I owe you money I will clear at the end of the year and if you owe me money I will not bother to withdraw so they win – you cannot speak o a himan being and their Staff albeit pleasant are robotic and scripted – so buyer beware as this company is also owned from what I can make out by Fischer or something like that who make electric radiators so a conflict of interest – shame as they were doing really well as cheapest but clearly that was just a sales ploy to get more subscribers21st November 2018 at 11:23 am #2350DaveParticipant
My switch was OK . They have a winter uplift on direct debit, causing issues with their customers. Seemed to underestimate mine so not a problem to me. Still the cheapest on the market and no fees to switch but are a variable tariff.23rd November 2018 at 10:03 am #2351MitchParticipant
Has anyone just used their online portal to switch. Would it be possible to sign up for the e7 package but with your e10 meter & receive the e10 benefits ?23rd November 2018 at 5:57 pm #2352DaveParticipant
Yes you can sign up for E7 with a E10 meter . I did this a couple of months ago. They are charging 70% of the bill for the year over the winter months and 30% over the summer ( a recent change).29th November 2018 at 3:08 pm #2357NickParticipant
They got a good old slagging off on Money Box the other day for the screwing up the winter uplift scheme by wildly overestimating a lot of people. And indeed first time around they overestimated me by about £300 a year to £1300, but then unprompted reissued the amounts a few days later.
They’re going up by about 10% in January but as it stands they’ll still be competitive.3rd December 2018 at 7:28 pm #2363MichaelParticipant
Like all suppliers eco 7 energy is feeling the effects of an ever increasing wholesale price for energy and the looming price cap, but additionally as a small supplier they may find it harder to pay for energy and hedge their buying as big suppliers do when prices are as high as they are now, but poor financial management is also a factor for smaller suppliers hence the reason we are seeing so many smaller providers going bust, ofgem is proposing to tighten the licensing for new suppliers to ensure they have adequate financial backing and customer service provision(surely this should have always been the case you would have thought but unfortunately it hasn’t been and the likes of Martin Lewis has been flagging thia up for as time, I guess after so many company failures they had to do something)I’m not suggesting either this is the case at eco 7 energy just an observation of the energy market in general. There is an article about outfox the market on utility weeks website, the sister company of eco 7 energy which makes for interesting reading, I’ll leave it to you to make your own conclusions after reading;)5th February 2019 at 6:21 pm #2402justinParticipant
Just joined on their web sight, after being with Our Power and Ofgem handing me over to Utilita. (shocking tariff)
I have a smart meter so will be interesting to see how they handle E10 or not. Still went with them as couldn’t find anywhere cheaper. Will keep informed of any problems.5th February 2019 at 7:51 pm #2403111RobinParticipant
I’m still unclear on this. Can they provide 10 hours off peak or is it only 7 ?. I already have an E10 meter.
Thanks.6th February 2019 at 8:17 am #2407NickParticipant
10 hours. If you have an E10 meter it can only record 10 hours off-peak usage, because that’s how it’s set up.
If they agree to supply it, you pay for ten hours off-peak. The other two things they could do is charge you 24 hours normal rate or 24 hours off-peak, by simply adding the two readings. Apart, that is, from refusing to supply you.6th February 2019 at 8:46 am #2408111RobinParticipant
That’s what i figured but was told directly by them it would only be 7 hours offpeak. Sounds like they are a bit confused.6th February 2019 at 8:48 am #2409111RobinParticipant
Thank you. Just to be clear, you can provide 10 hours offpeak at your economy 7 tariff ?
7 Hours off-peak./
Economy 7 tariff (7 hours of peak), however we can supply an Economy 10 meter.
So you can’t prvide a full economy 10 supply ?.
You will receive a welcome pack stating the details of your tariff. There is a 14 day cooling-off period also.
We cannot unfortunately, at present-time we do not support this.6th February 2019 at 12:59 pm #2410111RobinParticipant
So i called them and was told they only provide 7 hours offpeak, no idea what to believe now.
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