- This topic has 53 replies, 18 voices, and was last updated 3 months, 2 weeks ago by Michael.
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Not forgetting its a Smart Meter.
Sent email but no reply so have just come off the phone to them. Didn’t even pause when I asked him to confirm if I would be getting 10 hrs at E10 rate. He confirmed that I would, and I have to send the readings as they couldn’t use the meter. The best rates on the web confirmed as per my pdf sent to welcome me. 14.3699p/kWh peak , Off-Peak 9.0740pkWh
Thanks Nick,
It’s a nightmare talking with the call centre staff, they’re obviously (as you would expect) not very technical, keep telling me I will only be able to receive 7 hours off peak supply. I’ll keep trying though, but from what you’re saying it should be ok.For Justin: good luck if you ‘ve got a smart meter, they can charge you whatever they like at what time they like, I doubt you’ll persuade them to charge more than seven hours off-peak. If you want E10 on a smart meter I suggest you look for a supplier who fully supports E10, ie has an E10 tariff label, rather then lets you have E10 times on an E7 tariff label.
If you’ve got a traditional E10 meter it can only record off-peak at the times it’s set up to do. There’s nothing a supplier can do to change that bar replacing your meter.
If you’ve got the emotional energy, try asking them how, technically, they might charge you for seven hours off-peak without coming and reading your meter twice a day.
It’s all off the call centre staffs’ script, you need to speak to a manager.
For the record, I have a single MPAN economy 10 meter and thus pay the off-peak rate for the 10 hours off-peak usage it records, and the full rate for the other 14 hours. They are perfectly well aware of this, it will appear in the database as a ‘complex meter’ and as it happens they also have a photo of it when they once asked for meter readings that way.
Nick
I wouldn’t bother having a web chat. I’ve received the PDF welcome pack. It states,This is the amount we will charge you for each unit of electricity you use in your home. 14.3699p pkWh. I have emailed and asked what has happened with the night rate of 9.0740p per kWh. Still waiting for reply. Incidentally I have a Smart Meter.
So i called them and was told they only provide 7 hours offpeak, no idea what to believe now.
10:58 AM
Thank you. Just to be clear, you can provide 10 hours offpeak at your economy 7 tariff ?
Nadeem
10:58 AM
7 Hours off-peak./Economy 7 tariff (7 hours of peak), however we can supply an Economy 10 meter.
Robin
10:58 AM
So you can’t prvide a full economy 10 supply ?.
Nadeem
10:59 AM
You will receive a welcome pack stating the details of your tariff. There is a 14 day cooling-off period also.We cannot unfortunately, at present-time we do not support this.
That’s what i figured but was told directly by them it would only be 7 hours offpeak. Sounds like they are a bit confused.
10 hours. If you have an E10 meter it can only record 10 hours off-peak usage, because that’s how it’s set up.
If they agree to supply it, you pay for ten hours off-peak. The other two things they could do is charge you 24 hours normal rate or 24 hours off-peak, by simply adding the two readings. Apart, that is, from refusing to supply you.
I’m still unclear on this. Can they provide 10 hours off peak or is it only 7 ?. I already have an E10 meter.
Thanks.Just joined on their web sight, after being with Our Power and Ofgem handing me over to Utilita. (shocking tariff)
I have a smart meter so will be interesting to see how they handle E10 or not. Still went with them as couldn’t find anywhere cheaper. Will keep informed of any problems.Hi Ian
Like all suppliers eco 7 energy is feeling the effects of an ever increasing wholesale price for energy and the looming price cap, but additionally as a small supplier they may find it harder to pay for energy and hedge their buying as big suppliers do when prices are as high as they are now, but poor financial management is also a factor for smaller suppliers hence the reason we are seeing so many smaller providers going bust, ofgem is proposing to tighten the licensing for new suppliers to ensure they have adequate financial backing and customer service provision(surely this should have always been the case you would have thought but unfortunately it hasn’t been and the likes of Martin Lewis has been flagging thia up for as time, I guess after so many company failures they had to do something)I’m not suggesting either this is the case at eco 7 energy just an observation of the energy market in general. There is an article about outfox the market on utility weeks website, the sister company of eco 7 energy which makes for interesting reading, I’ll leave it to you to make your own conclusions after reading;)
https://utilityweek.co.uk/outfox-the-market-hikes-prices-for-second-time-in-november/
They got a good old slagging off on Money Box the other day for the screwing up the winter uplift scheme by wildly overestimating a lot of people. And indeed first time around they overestimated me by about £300 a year to £1300, but then unprompted reissued the amounts a few days later.
They’re going up by about 10% in January but as it stands they’ll still be competitive.
Yes you can sign up for E7 with a E10 meter . I did this a couple of months ago. They are charging 70% of the bill for the year over the winter months and 30% over the summer ( a recent change).
Has anyone just used their online portal to switch. Would it be possible to sign up for the e7 package but with your e10 meter & receive the e10 benefits ?
My switch was OK . They have a winter uplift on direct debit, causing issues with their customers. Seemed to underestimate mine so not a problem to me. Still the cheapest on the market and no fees to switch but are a variable tariff.
I recently swapped to Economy 7.Com great prices and as I use economy 10 and have had all the promises from ovo and others then thought I would try these – great to start but 1 month in they tried to change the goalposts to higher costs then they slapped a massive addition to the direct debit that was £80 a month their request I said £140 and yesterday they now want £253 a month – I can buy a house for that – their excuse is that they will reduce in summer – this is a ridiculous ammt of monwy and as I advised if I owe you money I will clear at the end of the year and if you owe me money I will not bother to withdraw so they win – you cannot speak o a himan being and their Staff albeit pleasant are robotic and scripted – so buyer beware as this company is also owned from what I can make out by Fischer or something like that who make electric radiators so a conflict of interest – shame as they were doing really well as cheapest but clearly that was just a sales ploy to get more subscribers
I moved over on 15th September, I couldn’t access my account online straight away so I submitted my readings by email. I was slightly worried when the email bounced back but that was because the email address on their website was wrong. I managed to submit my readings by responding to the one they sent me. I can now access my account and am just waiting for my final bill from isupply.
I confirmed with 2 online chats and verbally as I switched that they apply E7 rates to E10 meters. They are still the cheapest in the NW and also for Gas .1st time I have had dual fuel.5th Oct is my switch over date . I’ll post with any problems-it should be straight forward.
SJL – ring them up and ask to speak to a manager if the call centre worker spins the same line.
just had online chat with customer service who said that they would alter the settings of my E10 meter so it measures the 7 off peak hours at night…?
Just confirmed on their web chat they accept Economy 10 meters at their E7 rates. Seem cheapest for NW region.
Hi I just had webchat with Eco7 and got nowhere with Economy 10. They insist that it is only seven hours at night and unable to explain how this is determined on an E10 meter. I’m waiting now for a customer services manager to contact me.
Mikey – What happened was I had a rather surreal conversation with an Eco7 person who tried to tell me I’d only get seven hours at cheap rate. I just couldn’t get them to grasp that it’s physically impossible to do that, as my meter records cheap rate for ten hours a day: they have no way of charging me for just seven of those without having in effect a separate E10 (ie multiply cheap rate by 10/7) tariff
I then asked to speak to a manager who confirmed that I’d pay cheap rate for ten hours and they had no issue with supplying single MPAN economy 10 meters on their standard E7 tariff.
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