- This topic has 55 replies, 18 voices, and was last updated 2 years, 1 month ago by Michael.
6th February 2019 at 5:03 pm #2411justinParticipant
I wouldn’t bother having a web chat. I’ve received the PDF welcome pack. It states,This is the amount we will charge you for each unit of electricity you use in your home. 14.3699p pkWh. I have emailed and asked what has happened with the night rate of 9.0740p per kWh. Still waiting for reply. Incidentally I have a Smart Meter.6th February 2019 at 6:28 pm #2412NickParticipant
If you’ve got the emotional energy, try asking them how, technically, they might charge you for seven hours off-peak without coming and reading your meter twice a day.
It’s all off the call centre staffs’ script, you need to speak to a manager.
For the record, I have a single MPAN economy 10 meter and thus pay the off-peak rate for the 10 hours off-peak usage it records, and the full rate for the other 14 hours. They are perfectly well aware of this, it will appear in the database as a ‘complex meter’ and as it happens they also have a photo of it when they once asked for meter readings that way.
Nick6th February 2019 at 6:45 pm #2413NickParticipant
For Justin: good luck if you ‘ve got a smart meter, they can charge you whatever they like at what time they like, I doubt you’ll persuade them to charge more than seven hours off-peak. If you want E10 on a smart meter I suggest you look for a supplier who fully supports E10, ie has an E10 tariff label, rather then lets you have E10 times on an E7 tariff label.
If you’ve got a traditional E10 meter it can only record off-peak at the times it’s set up to do. There’s nothing a supplier can do to change that bar replacing your meter.6th February 2019 at 6:55 pm #2414111RobinParticipant
It’s a nightmare talking with the call centre staff, they’re obviously (as you would expect) not very technical, keep telling me I will only be able to receive 7 hours off peak supply. I’ll keep trying though, but from what you’re saying it should be ok.7th February 2019 at 3:14 pm #2415justinParticipant
Sent email but no reply so have just come off the phone to them. Didn’t even pause when I asked him to confirm if I would be getting 10 hrs at E10 rate. He confirmed that I would, and I have to send the readings as they couldn’t use the meter. The best rates on the web confirmed as per my pdf sent to welcome me. 14.3699p/kWh peak , Off-Peak 9.0740pkWh7th February 2019 at 3:16 pm #2416justinParticipant
Not forgetting its a Smart Meter.7th February 2019 at 3:22 pm #2417111RobinParticipant
Great news Justin. I called again today, explained that i didn’t believe i could only get 7 hours offpeak and asked to talk with someone else, eventually just got cut off. Based on this tariff i think I’ll just switch anyway and see how it goes.7th February 2019 at 5:40 pm #2418NickParticipant
Well done – I guess having a not very smart smart meter is all to the good, as they can’t get at it remotely!7th February 2019 at 6:35 pm #2419DaveParticipant
They have been supplying me at Economy7 prices , a full 10 hours of E10 electric 3hr afternoon , 2 hours late evening and 5 hours overnight. Several months of supply without problem.8th February 2019 at 7:53 am #2420111RobinParticipant
I signed up and received the welcome pack but the tariff is just a single rate at 14.xxp . What happened to the offpeak rate ?. Do they know what they’re doing ?.8th February 2019 at 4:46 pm #2421justinParticipant
I got the same but told it was wrong and against the law, a mistake. Will go along with that and see what happens.8th February 2019 at 5:00 pm #2422111RobinParticipant
They’ve told me it was a mistake and are sending the correct information. Not sure why they get this wrong, they are a dual rate company after all.9th February 2019 at 2:04 pm #2423NickParticipant
They are going up yet again, I got this (albeit better formatted) in an e-mail – I think this party will be over soon…. East Midlands region12th February 2019 at 3:28 pm #2424DaveParticipant
there prices are set to rise in March. There may be better options.20th February 2019 at 4:36 pm #2434BrucemccallParticipant
Any idea if they do economy 10 in north of Scotland area? I have an Electric direct acting wet system was with Our Power bit stumped where to move to.20th February 2019 at 6:48 pm #2435justinParticipant
I’m in the same boat, North Scotland, Our Power. Have switched to Eco7heaven. SSE, Edf and Eon do E10 but expensive. Was switched to Utilita by Ofgem when Our Power stopped trading, but thought Eco7 was a better move. They confirmed over the phone they would allow E10 at E7 rates BUT I’m now finding out that my smart meter may become DUMB when the supplier is changed. How dumb I don’t know, its a complex meter, but it may end up just giving one reading. Also Utilita objected to me moving so I had to confirm again to Eco7 that I still wanted to move. Also see prices going up because of the default cap, 11% for npower. I think three of the big six are putting the prices up to the max, but expect all companies to do the same. This only applies to those on a variable rate. Will update on who’s the dumbest, me or the meter.7th March 2019 at 6:44 pm #2503justinParticipant
I’ve just managed to change to Eco7 but been told rates changing March 10th
Old Rates (North Scotland) “Quote” yes we did have a price increase which is due to come into effect on March 10th, previously the unit rates were 14.36p day and 9.07p night with a 21p per day standing charge.
New rates: Newrates Quote: ok so the unit rates are 17.96p per kwh for day, 10.61p per kwh for night with 26.54p standing charge per day.
Hows about that for timing?( March 7th ) Anybody got better rates elseware?14th March 2019 at 2:36 pm #2523DaveParticipant
I have been with them several months and will be switching ( peoples energy) (my E10 meter charged at E7 rates). They have been OK.
Note some small print from them that is of benefit.March 10th price rise.
“We do not charge exit fees at Economy Seven and you do not need to provide notice if you choose to leave because of this price increase. You are free to leave at any time but please be aware that a change of supply takes a minimum of 21 days. If you initiate your change of supply before 8th April 2019 and your start date with your new supplier is before 6th May 2019 then we will continue to bill you at your current tariff rate until you leave us.”13th April 2019 at 5:46 pm #2552DaveParticipant
Update on my last post,
For NW currently cheapest on market ,they started supplying me a few days ago
Symbio Variable DD March 2019 v1
Monthly Fixed Direct Debit
Unit Rate 1
Day: 14.960 pence per kWh
Night: 7.400 pence per kWh
Unit Rate 2
19.500 pence per day15th April 2019 at 5:12 pm #2555ajmilesParticipant
I just had a painful webchat with them prior to switching. They’ll confirm that they’ll accept someone on an Economy 10 tariff but, as per people’s findings in this chat, they’ll say you only get 7 hours off-peak per day.
I did challenge them on how exactly they’ll know how my usage during their 7 hour period rather than the 10 hours my meter currently works on. She said that I have to provide 3 readings from my meter and they’ll charge peak for 2 of them and off-peak for 1. I told her this wasn’t possible as my meter only has 2 readings (off peak and peak), but she largely ignored that point.
She claimed she was indeed a manager already, so wouldn’t let me call / speak to one.
I’m going to switch anyway and see how it goes. Wish me luck!15th May 2019 at 12:25 pm #2574MikeDParticipant
Just trying to change suppliers so I’ve got a quote from Economy 7 Energy. Currently with Together Energy who are absolutely abysmal for customer service so I want to change even if it’s no cheaper – anything has to be better than Together Energy customer service.
Economy & Energy quote is for Seven Heaven tariff:
Peak period 17.9620p/kWh
Off-peak period 10.6170p/kWh
Together Energy are quoting for renewal:
Peak period 15.706p/kWh
off-peak period 12.662p/kWh
Using these rates there is very little difference in the annual total based on my last year’s consumption. I am now waiting for them to confirm that they will accept an Economy 10 meter.15th May 2019 at 12:56 pm #2576MitchParticipant
My move to octopus has gone smoothly.
Day: 17.06p per kWh
Night: 9.63p per kWh
18.81p per day (£68.64 per year)
I just need Together energy to refund me a few hundred quid now.15th May 2019 at 9:51 pm #2578MikeDParticipant
Received an email reply to say that they are unable to supply Economy 10 meters that only have two readings. Will try to phone tomorrow.30th May 2019 at 3:11 pm #2592danp5Participant
These people do not provide E10 tariff. Please remove from the list. Thank you30th May 2019 at 4:24 pm #2593NickParticipant
True, but they will supply E10 meters at E7 rates. I know, because they supply me and others too if you scroll back and read through the messages.
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