E.On smart meter not compatible with other suppliers?

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  • #1923
    Emma
    Participant

    Thanks to both Daves for that information. This site is a great source of valuable information for economy 10 users. I’ll definitely investigate switching provider now we are on E10 tariff.
    The reason I posted was having read through the previous comments I wanted to share my positive experience of Eon and maybe allay fears that
    a) the installation of the Eon e10 smart meter would be problematic and
    b ) that the Eon e10 smart meters could not control the switching of storage heaters.
    Neither was the case in my experience.

    #1922
    Dave
    Participant

    I agree with Dave E .
    For North West Together Energy [] answer the phone within a few minutes. Take some beating unless you have very high % off peak use(when E7 may be better).

    #1921

    Emma, don’t waste your time with Eon, I’ve been with them for years, and they’ve put up their prices by 20-25% making the rise of my electric bill by £300 + per year. I’ve been comparing prices with all companies, ‘phoning and emailing around and by far the cheapest is Together Energy. I’m on Heatwise and they will accomodate me with my Heatwise meter []

    #1920
    Dave
    Participant

    Eon E10 is one of the most expensive in the graph [in the blog post], did you switch supplier ?

    #1919
    Emma
    Participant

    We too had the” Heatwise coming to an end ” letter from eon a few weeks ago. We have been on the heatwise plus economy 7 tarriff since moving into our current property 22 years ago. We have storage heaters and two immersion heaters for hot water. At first I went into a mild panic but then having talked it through with a complex metering advisor at eon decided to go ahead and move onto the economy 10 tarriff.
    The new Smart meter ( yes it is definitely a smart meter ) was installed very efficiently over a week ago and so far is working out well. I have always taken daily meter reads which meant I had to go outside into my front porch ( where the meter is situated) now I can check the nifty little display unit inside the house so that’s a bonus. I have been able to see exactly what appliances are drawing the power and I also get an off peak during the day and evening which is very useful if I need to put the washing machine on etc. I have tested the storage heater circuit and they definitely switch on and off automatically at the off peak times. For information the meter installer fitted a separate box linking our heating circuit to the new meter. Having monitored our usage over the last week we are spending less per day than the same week last year( as I said before I took daily readings with the previous meter ). From our point of view the meter change has been a positive step. Only time will tell whether this is true during the colder more costly winter months. I’ll keep you posted

    #1918
    Dave
    Participant

    The E10 digital meters can be wired to switch off peak supplies on/off ( mine is the timer for the supplies) . Judging by comments above most/all smart meters don’t provide switching?

    #1917
    Stuart
    Participant

    Previous to being installed I learned it was just a new digital meter, although some people were getting confused and thinking if was a smart meter, but they have confirmed to me this is the ‘new’ E10 smart meter that is now available, will update once installed, turned up yesterday without the correct cabling to install it, Morrisons Utilities,

    #1916
    Michael
    Participant

    Please be careful and ensure it is a e10 smart meter being installed Stuart, from speaking to my supplier (ovo) they advised there is currently no smart meters capable of supporting e10.

    #1915
    Stuart
    Participant

    Lol !

    #1914

    A “shallow thud”…. that’s the sound my forehead makes as it hits my desk whenever I have to call Eon Customer Disservice.

    #1913
    Stuart
    Participant

    Thanks Andrew, maybe I’ll cancel them & look into the new proper smart meter then,
    I just don’t want to be forced to have to put up with this noise. Sometimes it’s a shallow thud, but sometimes it’s very loud, so loud that you can hear it from the living room over the TV, and the meter is in a cupboard up the hall.

    #1912

    Chatting today to my meter fitter (who did not fit a damned thing!), they said that EON smart meters are incompatible with all the other supplier’s smart meters, so when you change supplier, you’ll have to have your meter changed again.
    Suggest you just change supplier, save a few bob and get them to install something that’s fit for purpose.
    Everyone should wave their finest two fingers at EON as soon as they possibly can!

    #1272
    Stuart
    Participant

    Update to my installation of the new upgraded digital meter.
    It makes loud banging noises when the magnet or solenoid switches over the tariff times on my Economy 10 rate.
    So I’ve called eOn to say that I’m not happy at how loud this noise is. I can hear it from bedroom & in the living room.
    They said that some units can be louder than others. And they said brand new “smart meters” are now in and are available for installation.
    So ke I am booked in for the new Smart Meter set up, after only having the other new digital meter in for less than 3 weeks

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