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    In administration, existing customers are being moved to Scottish power


    I am currently on an E10 (using E7 rates) with Extra Energy and have been for the last couple of years now.
    So they DO support the Day / Night tariff but there does seem to be mixed messages and some confusion depending on who you talk to.
    My renewal rates for going forward on 1st October (if I stay) are as follows;
    16.70 day and 10.07 night rate.


    email received from Extra Energy 8/3/18:
    Thank you for contacting extraenergy.
    Thank you for your email.
    Unfortunately at this moment in time we don’t support Economy 10 meters.
    Kind Regards,
    Customer Care Team


    Angie/Tim, many thanks for this. Would you mind popping the details into the new web-form I’m using to collate this? The link is:


    Cheers, Mark.


    Im also from South of England.Have just spoken to Extra Energy and they say they cannot supply an existing E10 meter.

    25 april 2017 at 2:20 pm


    I’ve just switched to Extra Energy (in the south of England region). They are supplying my existing Economy 10 meter (and times) with their Economy 7 tariffs quoted.

    Bright Fixed Price Tariff until Sep 18 []

    Very helpful and didn’t require an explanation. It does vary though, as I phoned last week and was told they didn’t support Economy 10. Apparently they have new staff who are learning, so they apologised.


    We possibly are on E 10 with extra energy – long story – but having an nightmare with them for the last 6 months. I would not recommend.


    I accepted defeat with Scottish Power. I finally bit the buklet and decided that even if i couldnt save money I could do more ffor the planet. Good Energy’s rates not too diffetent to Eon’s…So signed with them.. pack etc received THEN today a letter saying rate inxrease from 1 March…i could cancel contract . I did. SSEs Heather failed ever tocall.me from her Exotic Meters dept..but I did speak with her colleague Emma today. MPAN sits nicely on database as it shoukd so no more probs there. SSE offered 3 rates. Not fixed [], 1 yr fixed [], 2 yr fixed [].

    I didn’t jump but started looking, just in case, on comparison sites. I found co called Extra Energy. 0800 953 4775. Quickly answered by knowledgeable Sonia
    On line reviews awful… I interogated her on them! New call centre…more e.oyees..Billing now monthly in.response to readings which tjey request . Rates? Fabulous AND they use their e7 rates for e10! Initislly no but Somutchecjed and then yes. [] YIPPEE! I’ve signed up with them andI hope this saga is now closed….
    Good luck everyone!!


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