[Mark_E10Keymaster]

Our Power ceased trading Jan 2019 and accounts transferred to Utilita. [-]

[MikeDParticipant]

Tried to deal with Our Power before this. Just to note, this is quite difficult. The switch line can’t deal with E10 meters, they have to refer to their ‘complex meter’ unit. They cannot give you a contact number, they can only pass your details on to their manager who has to pass it to the correct department. So after a week, 3 phone calls and no response I gave up. Probably worthwhile that I did.

[MichaelParticipant]

Dodged a bullet lol, I switched to them I thought it was all ok, they never told me when I would switch, didn’t set up my DD, didn’t use my opening reads and didn’t inform me of the price increase until 2 weeks after it happened, basically anything they could get wrong they did, I signed up with together yesterday as well, already received my welcome pack and DD confirmation and emailed them a query they answered within an hour so good so far

[MichaelParticipant]

Top comments are about our power btw

[MichaelParticipant]

Personally I found our power a shambles, anything that could go wrong did with them! I’m chasing them for my final bill at the moment. I’m with together energy now and have been so easy to deal with in comparison.

[JohnParticipant]

Hi Mark,

Thanks for all your excellent work in putting together the comparisons of E10 tariffs; really is very helpful.
As a result I am thinking of switching to Our Power from SSE which will mean big savings but note a comment above that talks about them being a shambles. Have you or anyone else have experience of them?

John

[EddyParticipant]

Hi John – i also considered switching to them, but found them difficult to communicate with, and I could not really establish whether they offered an E10 tariff or not. Eventually i went with Together Energy who seemed a much better proposition.

[JohnParticipant]

Thanks Eddy.

John

[Mark_E10Keymaster]

Email received from Our Power 26/3/18:
——————————
Hi Mark,
Great chatting to you on Friday. Thank you for getting in touch regarding our Economy 10 tariffs.

We do fully support Economy 10 meters. Please find attached a link to our tariff rates.
We install smart meters upon request, allowing the customer change to the tariff that best supports their usage. Our smart meter installation is free of charge.
We can also support the more complex two rate, or three rate meters. We refer to these as ‘restricted’ or ‘related’ meters. Please find attached a link to our tariff rates for these meter types.

I hope this has helped. If you have any further questions or queries please don’t hesitate to get back in touch.

Kind regards,
Calum
Direct Switch Team
Our Power
——————————

[MichaelParticipant]

Our power has ceased to trade.

[zoothoneyParticipant]

Our Power have ceased trading. Customers are being transferred to other suppliers – I’ve been passed on to Utilita Energy, whoever they are. I’ll let you know if they actually do Economy 10!

[andreweParticipant]

They do not support it at the moment but are looking into it. However at £80 a month extra I can’t wait around to find out how long that will be.

[askewpc86Participant]

I had been on Economy 10 with Our Power for 18 months and had never had any sort of problem with them. Yesterday I received my new tariff information in a letter from Utilita and with my usage profile they are going to cost me £134 per month extra (from £206/month to £340/month). Thanks Ofgem, with friends like you who needs enemies!

[BrucemccallParticipant]

Really worried what to do here. I have a electric direct acting boiler in North of Scotland area do not know where it best to be on Economy 10 or 7 or flat rate any ideas. Utilita have not given tariff details yet but you do not move to them till 1st March. Any ideas?

[Mark_E10Keymaster]

Utilita seem to have started sending out prices to Our Power customers, but from what we’re hearing the Economy 10 prices are ridiculously high! If anyone has had a letter please let us know by email or in the forum. Thanks.

Cheers,
Mark

[AAParticipant]

I haven’t had actual prices yet but I’ve had a letter saying they want to change my meter to a smart meter. Given they don’t support E10, I will be switching rather than letting them do this.

It does say in the letter that I will be switched to their premium energy tariff if I refuse and that I’m currently on their smart energy tariff.

[AAParticipant]

Finally had my letter from Utilita with tariff information and it’s pretty decent actually.

On a tariff called My Time, which is described as their tariff for Economy 10 meter or similar

Day rate 1 for first day time 1kwH (essentially includes standing charge): 42.089p

Day rate 2: 19.840p

Off peak rate 3: 9.324p

Ignoring Day rate 1, the standing charge is effectively: 22.249p

So decent prices for now which make me tempted to cancel my switch to iSupply, BUT these prices are only up to 30 April and supposed to get a new letter soon with prices from 1 May.

[davalaParticipant]

received my letter from utilia and on my time northern scotland tariff. charges are 49.055p for 1st kWh on day rate 1 then 22.793p on day rate 2 with off peak 6.397p . Not sure what to do until I compare against previous usage and tariff runs to 30th April.

[Author]

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