Thanks once again for this update. After wasting 3hrs of my life yesterday PFP energy state they will supply E10 at E7 rates but wait for it…. only for SEVEN hours! They finally admitted that 30% of the night rate would be charged at the day rate. This would lift my average night rate above 10p / kwh. If true some of your followers may need to check their bill and check they are not being charged extra by stealth?
Hi Phil, I’m feeling your pain! This does sound like nonesense – the peak & offpeak rates should be clear and upfront. But you’re right, anyone with PFP should check to see what rates they’re actually getting billed at. Anyone else spoken to this supplier?
Oh Lord!!! Some suppliers! I spoke to them in April and no mention of this, they actually confirmed I would still get 10 hours off peak without asking, is it the usual problem of the advisor not understanding e10?!
email from PFP Energy 7/3/18:
Thanks for your email and apologies for the delay in our response.
We only support e7 and single rate. If customers have economy 10 we cannot bring them on supply.
If there is anything further I can help you with please do not hesitate to contact us.