Together Energy

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Viewing 25 posts - 1 through 25 (of 29 total)
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  • #2699
    Dcimanager
    Participant

    Update to my post of 22.7.19.

    Have now switched to Yorkshire Energy with no problems. Waiting to see how long my credit takes to come back from TE. My prices for Yorkshire are: #rates removed#

    Tariff is Green Goat and fixed for one year.
    Online portal is good and shows live balance.

    NOTE: Yorkshire Energy do NOT supply gas. Electricity only.

    #2688
    Dcimanager
    Participant

    My contract is also up for renewal and I won’t be staying. Customer service and regular billing has plummeted. Ratings now very bad for TE. It’s a shame as they were very competitive but the new contracts are not. I’m currently on fixed April 19 ending in September at the following rates: #rates removed#

    Have been offered the following as cheapest renewal:
    Together fixed April 20 #rates removed#

    Direct debit will increase by £30 a month.

    Now looking for an alternative provider

    #2616
    MikeD
    Participant

    Had enough of Together Energy, now transferred to Octopus. Been with them a month and their customer service seems very good. Rates were not very different to Together but worth it to be rid of TE.

    Have yet to receive a final bill from TE but they really need to get their act together. Over the final few weeks I was with them they managed to send me 3 sets of bills covering the whole period I was with them and none of these was in agreement, ranging from me owing them a few hundred to them owing me a few hundred. I’m waiting for the final bill before I do anything more but expect a disagreement on the final figure.

    #2575
    MikeD
    Participant

    Whatever you do don’t sign up to Together Energy. Customer service is abysmal. I’ve been with them for two years but only because they hadn’t billed me since July 2018 and I seemed unable to get them to do anything despite saying I had a credit of £913 at that time.

    Had to go to the Ombudsman to get any action but I have finally now found a contact who appears able to respond and I have managed to get a bill dated for 1 April 2019, still had a credit of over £500 but also managed to get it refunded. I am now due for renewal and am going to change whatever the quote I get from another supplier. Bit concerned that they still haven’t got billing up to date despite providing meter readings and probably still in credit. I hope that changing suppliers won’t jeopodise a final refund.

    #2554
    Mitch
    Participant

    Well I thought I’d share my experience of together energy.
    I joined October 17. October 18 after multiple complaints I contacted the ombudsman due to not receiving a single bill.
    The ombudsman got involved made a suggestion that everyone had to follow and closed the case. Well it’s not April 2019 and I’m exactly the same situation.
    I’ve received a manual bill using the variable tariff rather than the rates I signed up with. I did not want to leave until I got all my excess funds back, but think I need to just move.

    I’d love to have a monthly bill that I can just view.
    Lastly I should have kept my mouth shut as apparently if you do or receive a bill for a year you don’t need to pay it. I read this on the “citizen advise” or whatever they’re called. Ow.

    #2334
    Michael
    Participant

    I had to take together energy to the ombudsman to get my final bill and had to do the same for my mum, even the ombudsman had to chase them as they hadn’t sent the bill they claimed they had sent and ombudsman told them to provide evidence as they hadn’t sent a copy of the final bill to them as proof of resolution, for this reason I wouldn’t recommend, customer service is seriously lacking and don’t believe the hype on their site about responding within 48 hours to emails, this may have been the case at the start now the majority of the time they don’t reply, another small supplier who is struggling to cope, it’s a shame as there are some small suppliers providing great service, ofgem need to investigate new suppliers in depth in my opinion before handing out supply licenses in the name of increasing competition.

    #2331
    Dave
    Participant

    Transfered to Economy 7 heaven on 8 October but Together energy still debiting my account. Waited 55 mins on phone yesterday and gave up. Got through in 10 mins today. They said they would refund DD. 90%+ bad reviews on google.

    #2306
    Dave
    Participant

    Got a quote fro Together energy web site , higher than someone has entered on your system for 14 September. Their renewal letter offered me 3 different tariffs of which this is the cheapest.I have been with them a year, OK but starting with they seem to make difficult so I hope switching to Seventh Heaven ,only on price is not. #rates removed#

    #2304
    Stewart
    Participant

    I am now having similar issues with Together Energy and there is a growing number of customers experiencing poor service and lack of regular billing. I have complained and contact customer services many times and received no emails back.
    I have now resorted to emailing the CEO directly, his email is listed in their account returns for Companies House. Lo and behold I have no had a complaints team member assigned to my case. Once I get my account squared away I am cancelling it.

    #2205
    Dave
    Participant

    I have had a good experience with Together Energy , once I switched , it took me time to switch.

    #2151
    Liam
    Participant

    Very glad to see you back Mark ! I was beginning to think this website was no longer in operation.I would like to contribute with a word of warning to other economy 10 users regarding the utility company “Together Energy” based in Scotland. I am in the process of leaving this dreadful company who I have been with for the previous year.In that whole year I have not had a proper, accurate bill ! This is a company in chaos and subject of numerous complaints online by an army of dissatisfied customers.In my experience over the past year, Together Energy do not respond to emails or formal complaints.From what I read in the numerous internet complaints, several customers have reported Together Energy to the energy ombudsman.The Together Energy online customer portal has not been in operation for the last year and electricity bills are simply unavailable.After numerous attempts to obtain my electricity bill, I have at length been sent a written, manually generated bill only to discover it is not accurate.To date, I have never received an accurate bill from Together Energy.My advice to users of this website is to do yourself a big favour and avoid Together Energy like the plague ! Their customer service is really appalling and they are by far the worst utility company I have ever come across.Together Energy seemed to start off well but ended up becoming a complete and utter nightmare of a company.I am in the process of transferring my electricity business from “Together Energy” to “Tonik Energy”and it can not happen quick enough for me.I am joining the Tonik Energy “Positively Green V20” fixed tariff with NO EXIT Fees.I live in London #rates removed#.

    Many thanks to you Mark for keeping this very helpful website up and running.I appreciate your help and advice.

    #2149
    MikeD
    Participant

    Update on the post above:
    I have calculated my version of our electricity bill, and it shows a significant difference to TE bill. In fact I think it displays a large measure of incompetance. I am still in credit, I think, but far less than they have shown.

    Their total for payments made is for 14 payments, which is correct, but includes the latest payment made on 5 July when their bill is calculated on 2 July, which would make 15 payments.
    Their calculation of cost of energy used is for 13 months which is covered by our first 12 month contract and 1 month of our renewed contract – but they have calculated at a single set of rates that bear no resemblance to either contract.

    I’m not sure whether to write back and tell them of their errors or just to sit and wait for future bills. We should still be in credit but only c£140 not £650. My wife says we should just leave it if they think they owe us more than they do.

    #2148
    MikeD
    Participant

    Having been with Together Energy for over a year now I have renewed on a new fixed tariff. However, I have been very unsatisfied with their accounting, received no bills for the whole year. I had no requests for meter readings so they had nothing to calculate from.

    When I received the new quotation I sent a meter reading through their website. This then said a bill was being calculated but every time I checked back this was still the case and no bill was forthcoming. I phoned them and complained and they promised a bill within 7 days – nothing. Phoned again, now a couple of weeks later so new meter reading, again promised in 7 days – result nothing. Website still said bill calculating, were processing information from my last supplier (over a year after transferring). Sent a letter of complaint (emailed), threatened to go to ombudsman – no response. Finally phoned again and complained about lack of bills and was promised a manual bill. This has finally arrived but I don’t think it is accurate – it covers 13 months all billed at one contract rate despite the new contract. I now have to check my bank account to work out how much I have paid since the beginning and calculate my own bill to work out my current balance – they show I am in credit to over £650 but I think I owe them for the the first year as my consumption was up.

    I will be staying with them until I resolve this issue to my satisfaction but may then look around at other deals, purely on the basis of lack of customer service.

    #2147
    Stewart
    Participant

    Hi, I have been a customer of Together Energy for over a year now and have just renewed with them. My monthly bill has gone to £48 from £60 pm.
    I have to say the service I have had from Together Energy is amongst the best I have had from any utility provider or anything else for that matter. I cant say I have spent any longer than 1 min on hold.
    I have an E10 meter with an Electric boiler powering a wet heating system. Together are by far the cheapest provider I have found.

    #1352
    Eddy
    Participant

    Hi All E10 users – we switched to what we thought was an E10 tariff with Together Energy.
    At first they were quite good, but recently we cannot get a reply to our questions about their invoices.
    We have the two meters and are paying two standing charges and the same price per unit of electricity for both. It is costing us a small fortune to run a one bedroom flat which only has an electricity supply. Looks like we were duped !

    #1351

    Have recently switched from E10 with SSE to Together Energy and it’s knocked £50 a month off my bill. Switch was very easy and had no problems at all. I have wet electric heating in a rented home which in the winter can get really cold. Not brilliant insulation so it can get chilly when heating is off and there is temptation to heat at peak times which I try not to do. Having said that my new peak rate is the same as SSE off peak so I don’t mind once in a while. Overall am glad I switched.

    #1350
    Michael
    Participant

    This seems strange, do you definitely have an e10 meter, your type of heating doesn’t decide weather they can supply it’s your meter type. If your definitely e10 I would call back and query like any supplier some advisors are better than others and together 100% accept e10 they charge the same as e7 meter rates for them.

    #1349

    Hi,
    I’ve been waiting for two months for my changeover from SSE to Together Energy. After chasing Together Energy up today I was told that they couldn’t take over as my supplier as I have storage heaters! I’m completely confused!

    #1348
    Lorraine
    Participant

    Interesting that you had a much better experience with Together energy than me. I was optimistic about them as they are based not so far from me. Maybe I was unlucky. What put me off wasn’t just an answer machine mid afternoon, but there was no mention of the company name.

    #1347
    Dave
    Participant

    I am in NW region and prices with Together energy are cheaper than in the graph above , I don’t have the data but will post it later.

    #1346
    Dave
    Participant

    I have called together energy 3 times and they answered within a few minutes compared with over 30 minutes with Eon(glad I have switched from Eon)

    #1345
    Lorraine
    Participant

    [] Together Energy didn’t answer contact centre number, went to answerphone on mobile number – no mention of company!

    #1344
    Eddy
    Participant

    Just switched to Together Energy for an E10 supply in Edinburgh – very professional – let’s hope they stay that way.
    Our Power first said they could supply, then backed out, due to the complexity of the E10 meters…

    #1343
    Michael
    Participant

    Hi William, together energy are tough to beat on price and from personal experience customer service is very good, any queries I have emailed have been answered the same day, hopefully it stays that way as they gain more customers, good luck with your switch

    #1342
    Liam
    Participant

    Hi Mark,

    May I add my personal gratitude to you for your selfless hard work and the dedication you
    put into this website on behalf of us all.

    I have just entered details on the appropriate home page section of a quote from “Together Energy” I have just signed up to.I live in London. I received a renewal quote from iSupply energy today. I am currently on an iSupply Energy tariff iFix201708v2. Their new quote as from 9th August 2017 for their new tariff iFIX12-MonthJul18 []

    The new iSupply Energy quotation would have cost me about £575.30 a year. Switching to “Together Energy” will cost me about £508.94 a year. I have not been impressed with “iSupply Energy” who I found rather arrogant and unhelpful. I am pleased to be leaving “iSuppy” and jump ship to”Together Energy” which is a new Scotland based company who seem more than happy to accept business from a London customer.

    The switch over process to “Together Energy” was very simple and straightforward.So far, I can only report a very good standard of customer service. Time will tell

    I hope others find this information helpful. Without the invaluable assistance of this excellent website there is little doubt finding an alternative competitive E10 supplier would have been a great deal harder.

    Many thanks Mark. You are a star !

    Best wishes
    William

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