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Utility Warehouse

  • This topic has 3 replies, 3 voices, and was last updated 3 weeks, 2 days ago by Cherie Churchill.
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    As far as we know, Utility Warehouse still supports Economy 10. Please post specific questions or updates below. [- May’21]


    Just to say that Utility Warehouse do support economy 10 – I know as I am currently with them. Rung Scottish Power and they said they did not – why are the power companies so useless? Can’t we nationalise them?


    received from Utility Warehouse 22/3/18:
    Hi Mark,

    Thanks for getting back to me.

    Yes, correct. We don’t install Economy 10 meters, but if you come over to us with one, you can still benefit from the 10 hours lower rate they offer, but under an Economy 7 rate.

    The same happens with the more complex, 3 reading ones.

    I hope it helps, but let me know if you need anything else.

    Thanks again and have a nice day,

    Cherie Churchill

    I have a Comfort Plus White Meter (3 readings and 2 Mpan’s). I have very high usage as I’m home most of the time but my day usage is only about 20% of total usage.

    Utility Warehouse or UW has a Value Tariff which is very good if most of your energy is not on the day rate and if they manage to ride the current gas price storm. –
    Prices including VAT from 1st Oct
    Standing Charge (per day) 23.72 p
    Day Unit Rate (per kWh) 27.602 p
    Night Unit Rate (per kWh) 7.56 p

    Having said that I’ve been in a nightmare with them since I switched. Problems so far have been transposed day and night readings (complaint raised, previous supplier People’s Energy now collapsed. closed accounts not being transferred to British Gas so possibly no-one able to confirm readings), 2 x standing charges instead of 1 (now resolved), storage heaters charged at 2.5 times the price quoted (now resolved). I’m told they don’t support economy 10 whereas this site says they do.

    I’ve also been trying to discover their off peak hours. This was the time pattern regime I was given –
    Weekdays 0000-0700, 1300-1600, 2000-2400
    Saturdays 1300-2400
    Sundays 0000-2400
    I would love to have off peak charges for most of the weekend but it isn’t happening in this house. I queried this with them and was told that there must be a problem with my meter and I would need to have it replaced but would then lose my economy 10 (which they are not supporting anyway). I always understood that the energy supplier controlled the meter so this has left me very confused and with a huge dilemma because I have no way of being able to calculate if this would be beneficial to me.

    I am now hoping and praying that the meter readings can be corrected and that UW survive this current storm. The worst scenario is if they collapse and I end up back with the nightmare that is Scottish Power who I managed to escape from early in 2019.

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