[NickParticipant]

Please could you add Yorkshire Energy. Prices are good, too. I’ve tried to add an entry in Eat Midlands

https://ye.co.uk/
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Yorkshire Energy PC (Yorkshire Energy)
Apr 3, 15:08 BST

Good afternoon Nick,

Thank you for getting in touch.
You are speaking with Phil today.

We can absolutely supply Economy 10 meters. Your ten hours of low rate times will remain the same as you are currently on.
If you sign up via our website, we would require for you to select the ‘Economy 7’ meter type, as this would then include the low rate times attached to your meter.

I hope this information finds you well.
If you have any other queries about the meters we can supply to or our processes, please do not hesitate to contact us again

[JoolsParticipant]

Hi,

I’ve just switched to Yorkshire Energy. The rates I got were: Green Dragon Tariff, fixed until October 2020 #rates removed – please submit through: Other – Provide Your Quote#

But am having the problem that the meter reads were transposed when we switched suppliers (AGAIN! – this happened to us last time) so we’re going through the nightmare of “space tests” to prove that they are incorrect and need to be switched around.

I really wonder if anyone at these suppliers actually understands how E10 works – we were asked to take readings at 9am and 5pm to show “day rate movement” but obviously this would show changes to both rates so the test would prove inconclusive!

[MichaelParticipant]

Hi Jools

Maybe you could send them a copy of a bill from your previous supplier as proof they have the readings the wrong way around?

[LiamParticipant]

I am currently with Yorkshire Energy on their “Green Weasel-Fixed until 20th June 2020” tariff. #prices removed#

They project my electricity usage at 3893.7 kwh per year – £521.73

I can not fault Yorkshire Energy for customer service.Can operate my account online efficiently and they send a reminder each month for your meter reads to produce an accurate bill.

As always, the problem will arise what happens to their prices when my current fix comes to an end on 30th June 2020.

I would be very interested to hear from other forum users about any other companies out there offering competitive E10 rates ? In my past experience,many offer E10 at E7 rates which is fine. I just wonder for how much longer it will be possible to get a good deal on E110 ?

[AndyTParticipant]

Hi renewed my contract with Yorkshire Energy – believe me I looked VERY hard to try and find something better all the online comparison sites said I had the best rates.
YE also consider an E10 meter as E7 so no problem changing over.

Kind regards
AndyT.

[DaveParticipant]

good to know I’ve been with them, Yorkshire, a few months now good cheap tariffs. I was with Symbio before which were fine with me , similar prices.

[DaveParticipant]

If any of you have gas Robin Hood energy has a less than 2p/ KWh tariff currently

[MichaelParticipant]

Yorkshire energy is to cease trading, OFGEM is currently appointing a new supplier for existing customers

[AndyTParticipant]

Interesting to hear YE are to cease trading – any thoughts as to who to switch to?

[MichaelParticipant]

I’d wait until you are transferred to your new supplier appointed by OFGEM as per their advise not to switch at this time, the new supplier usually keep you on your existing tariff if it’s a fixed contract and if they don’t you can switch without any exit fees then. Link to OFGEM gives advise to YE customers

https://www.ofgem.gov.uk/publications-and-updates/ofgem-protects-customers-failed-supplier-yorkshire-energy

[MichaelParticipant]

Yorkshire energy customers will be transfered to Scottish Power and any credit balances protected as is the case with any supplier ceasing under ofgems protection rules, Scottish Power will not honour existing tariffs therefore once Scottish Power confirms your transfer you should look for a new tariff/supplier

[AndyTParticipant]

So if I have a credit balance with YE who pays me YE OFGEM or Scottish Power
Thanks for your reply
Kind regards
AndyT

[JoolsParticipant]

I’d also like to know this as we have a big credit balance which we build up over summer to cover the winter costs.

Scottish Power are asking for Direct Debit details without confirming our tariff. Bit cheeky I think. I’d rather not give them the details without knowing their charges, and if our credit balance will be taken into account immediately.

Also quite annoyed that right now we have no idea how much our energy is costing us, so have had to cut down off-peak heating usage, which is huge at this time of year.

Certainly don’t want to pay over more money to another supplier when our credit balance is still outstanding. But suspect we are going to have to.

Once moved onto Scottish Power, am considering Octopus and their Agile Tariff. I think this is now at a stage where a smart meter could replace E10. When I looked previously (two years ago) I felt smart meters weren’t quite there yet as regards off-peak usage.

However, switching to Agile may mean we have to time our usage quite carefully, particularly in the afternoons.

Also getting really fed up with E10 meter reading problems when switching suppliers (as you’ll see from my previous posts). I had to take Yorkshire Energy to OFGEM to get things sorted in the end as they refused to take responsibility for the transposed readings and blamed my previous supplier despite proof of previous billing. Only just got it sorted in October this year.

[AndyTParticipant]

So I contacted Scottish Power on their special Yorkshire Energy helpline – 0800 559 3309
They tell me that there will be a welcome pack sent out soon which will detail the standing charges and price per kWh for gas and E10 on and off-peak as well.

The lady I spoke to also said that any outstanding credit would be paid either as a cheque or as a credit toward a supply with Scottish Power.

She also said that if I did not like the tariffs provided I was free to change to either a different Scottish Power tariff or leave Scottish Power without penalty.

Unfortunately she could not tell me what tariff I would be on.
Further FAQ’s on this are at https://www.scottishpower.co.uk/solr/yorkshire-energy

Hope this helps

Cheers for now
Kind regards
AndyT.

[DcimanagerParticipant]

I’m gutted YE have gone. They were brilliant. Never had billing issues or anything. Was on green goat fixed to sept and they offered me a further year on same rates so renewed. Now gone. Nobody else can match their prices. I was only paying 7p per day standing change. Used to be with Scottish Power but left as they got to silly prices. They actually installed by E10 meter for me then charged almost 100 a month. Only paid 60 with YE and am 300 in credit.

Called the Scottish Power YE helpline today and they said nope. Cant help you. Let the transfer go through then reclaim your credit and leave. Was worried about giving DD details as another site says this will transfer also but didn’t have much choice. No idea what tariff they will use and they couldnt tell me.

SYMBIO is an option but tariffs seem odd. Same price for rates 1 and 2??? Maybe a website error. Everyone seems to have such massive standing charges now and that’s the one thing you can’t do anything to reduce.

[JoolsParticipant]

Called Scottish Power today as I hadn’t heard anything about our new tariff from 6th December.

Rates for peak and standing charge are much higher, but the off-peak rate is lower.

Scottish Power said the tariff is variable, but will stay the same price until April, and we can switch then.

Rates quoted for Southern were:

Peak: 19.992 inc VAT
Off Peak: 7.907 inc VAT
Standing charge: 20.41 inc VAT

Will stick with them for the winter as our winter usage for off-peak is very high, but then switch next year if the prices go up. Just got to be VERY careful about peak rate usage!

I queried monthly direct debits, as I was worried our first month’s reading would put the direct debit up massively, due to our high winter usage. I was told this would not happen as billing is quarterly and our direct debit would stay the same until next year’s bill.

Credit balance will be transferred from Yorkshire to Scottish Power.

Received details from Octopus about the Agile tariff. Seriously considering it for next year, but it means the E10 meter has to go as Octopus will charge more for two MPANs.

[MichaelParticipant]

Your credit balance is transferred from YE to your new Scottish Power account, everyone is being put the standard variable tariff which for most suppliees is the highest tariff set close to the price cap set by OFGEM, so it’s definitely worth shopping around to find a better deal, with regards to symbio, they do not split your usage so all your usage is charged at the same single rate regardless of when you use it. But they do have some terrible feedback on trust pilot so I’d look at that first.

[Author]

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